Mark Wagner
CINCINNATI,OH
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Eddie Merlots
07.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Server Shift Leader
Eddie Merlots
09.2011 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
University of Oregon
Eugene, ORSkills
- Regulatory Compliance
- Inventory Control
- Customer Loyalty
- Delegating Assignments and Tasks
- Full Service Restaurant Background
- Staff Supervision
Certification
- Level 1 sommelier
International Wine Guild
2017
Timeline
Restaurant Manager
Eddie Merlots
07.2022 - Current
Server Shift Leader
Eddie Merlots
09.2011 - Current
University of Oregon
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