Family
weekend fun time
pool / swimming
guitar
movies
starting a hobby in Ham radio
Mark Wheeler
Conroe,TX
Summary
Dedicated Service Manager with a focus on customer satisfaction, process improvement, and safety compliance. Proven track record in enhancing service efficiency and resolving customer issues promptly.
Overview
12
12
years of professional experience
Work History
Service Manager
Doggett Automotive
Houston, TX
01.2024 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated service schedules to optimize technician efficiency and customer satisfaction.
- Implemented process improvements that reduced turnaround time for vehicle repairs.
- Trained new staff on operational procedures and customer service best practices.
Service Manager
Demontrond Automotive Group
Houston, TX
01.2022 - 01.2024
- Managed inventory levels, streamlining parts ordering and reducing costs.
- Conducted performance evaluations, providing feedback to enhance team productivity.
- Developed customer service initiatives that increased client retention rates.
- Analyzed service metrics to identify trends and recommend strategic enhancements.
Service Manager
AutoNation (MINI of The Woodlands)
The Woodlands, TX
11.2018 - 01.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Manager
Sonic Automotive (LoneStar Ford)
Houston, TX
04.2014 - 11.2018
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
Education
Business
Angelina College
Lufkin, TXSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Accomplishments
Perfect 100 customer satisfaction scores for previous 90 days for the department at current place of employment.
High ELR and HRS/RO equaling above national and regional averages for department.
High employee morale with commitment to customer satisfaction.
Interests
Timeline
Service Manager
Doggett Automotive
01.2024 - Current
Service Manager
Demontrond Automotive Group
01.2022 - 01.2024
Service Manager
AutoNation (MINI of The Woodlands)
11.2018 - 01.2022
Service Manager
Sonic Automotive (LoneStar Ford)
04.2014 - 11.2018
Business
Angelina College