Mark Wilcox Jr.
Texas City,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Nike Factory Store
08.2023 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Nike Factory Store
08.2021 - 05.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Associate
Dollar Tree
08.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Education
BBA - Business Administration
Shorter University
Rome, GA05.2023
Skills
- Contract Preparation
- Product Sales
- Customer Needs Assessment
- Promotional Support
- Product and Service Sales
- Sales Goals Attainment
- Problem-Solving Skills
- Product Recommendations
- Client Service
Timeline
Sales Associate
Nike Factory Store
08.2023 - Current
Sales Associate
Nike Factory Store
08.2021 - 05.2023
Sales Associate
Dollar Tree
08.2019 - 07.2020
BBA - Business Administration
Shorter University
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