Mark Williams
Fort Wayne,IN
Summary
Results-driven Sales and Leasing Specialist experienced in consulting customers on vehicle inventory and leasing options. Delivered enhanced customer satisfaction and sales performance through effective communication, relationship management, and attention to detail in lease documentation. Focused on optimizing vehicle presentation and coordinating trade-in appraisals to drive sales growth.
Overview
27
27
years of professional experience
Work History
Sales and Leasing Specialist
Dehaven Chevrolet
Fort Wayne, Indiana
11.2023 - 08.2026
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Consulted customers on Chevrolet inventory, trims, and leasing options at Dehaven Chevrolet.
- Assisted customers with leasing contracts, credit applications, and other paperwork related to the sale or lease of a vehicle.
- Cultivated customer interest through a consultative selling approach, fostering a welcoming environment for potential buyers.
- Guided customers in selecting vehicles by understanding individual needs and recommending suitable options.
- Demonstrated vehicles through test drives and feature walkthroughs.
- Followed up with leads through calls, emails, and showroom visits.
- Explained financing terms, warranties, and protection plans clearly.
- Facilitated trade-in appraisals by assessing vehicle conditions and values with customers. and vehicle delivery details.
Sales and Leasing Specialist
Tom Kelley Buick Gmc
Fort Wayne, IN
02.2011 - 10.2023
- Demonstrated vehicles through test drives and feature walkthroughs.
- Prepared lease paperwork and sales documentation with careful attention.
- Followed up with leads through calls, emails, and showroom visits.
- Coordinated trade-in appraisals and vehicle delivery details.
- Explained financing terms, warranties, and protection plans clearly.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Assisted customers with leasing contracts, credit applications, and other paperwork related to the sale or lease of a vehicle.
- Responded promptly to customer inquiries regarding products, services, and promotions.
- Maintained relationships with current customers through follow-up calls and emails.
Assistant Manager
Ziebart
Fort Wayne, IN
03.1999 - 01.2011
- Supervised Ziebart service bay operations and daily technician workflows.
- Coordinated customer appointments, estimates, and service follow-up communications.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer concerns with professional support and clear explanations.
- Trained team members on vehicle protection service standards and procedures.
- Supported sales efforts through product knowledge and service recommendations.
- Monitored shop cleanliness, safety practices, and equipment readiness.
- Managed inventory for coatings, accessories, and service supplies.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Snider High School
Fort Wayne, INSkills
- Lease contract processing
- Sales paperwork
- Financing terms
- Vehicle appraisal
- Dealer CRM systems
- Lead management
- Vehicle presentation
- Product demonstration
- Sales demonstrations
- Upselling techniques
- Strong negotiation skills
- Detail orientation
- Results-driven
References
References available upon request.
Timeline
Sales and Leasing Specialist
Dehaven Chevrolet
11.2023 - 08.2026
Sales and Leasing Specialist
Tom Kelley Buick Gmc
02.2011 - 10.2023
Assistant Manager
Ziebart
03.1999 - 01.2011
Snider High School