Mark Williamson
Clementon,NJ
Summary
Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.
Successful warehouse manager offering strong background in supervising and mentoring several employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.
Purpose-driven warehouse manager with several years of experience supervising operations. Expert in consistently fulfilling orders on time through outstanding hiring, training and resource management. Personable communicator with strengths in providing useful and constructive employee evaluations to increase efficiency and support employee confidence.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Assistant Manager of Operations
Dollar Tree
04.2025 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained knowledge of current sales promotions and new product releases.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Answered phone calls from customers promptly and courteously.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Kept work area neat, clean, and well-stocked at all times.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Executed supplementary tasks delegated by management.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Assisted with inventory management responsibilities including ordering office supplies.
- Checked food inventory and ordered ingredients.
- Stocked, monitored, and maintained inventory of diverse products.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Optimized warehouse space utilization with effective layout planning and storage organization.
Warehouse Operations Manager
Bob's Discount Furniture
02.2015 - 09.2023
- Investigated customer complaints regarding damaged or missing items from shipments promptly.
- Conducted periodic cycle counts to verify accuracy of inventory records.
- Created reports on daily, weekly, monthly shipment volumes, costs incurred and other metrics as required by management team.
- Monitored stock levels and ensured availability of materials for production requirements.
- Prepared budget proposals for capital improvements related to warehouse operations.
- Reviewed existing processes regularly to identify areas that need improvement or optimization.
- Performed regular maintenance checks on equipment used in the warehouse environment including forklifts, pallet jacks.
- Maintained accurate records of all goods received or shipped from the warehouse.
- Actively monitored staff performance through regular audits and feedback sessions.
- Ensured compliance with safety regulations and established company policies concerning employee conduct.
- Supervised and trained warehouse personnel in procedures for packing, shipping, receiving, storing and distributing products.
- Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.
- Coordinated with internal departments to ensure timely delivery of products.
- Established effective communication channels between different departments within the organization.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Generated warehouse shipping documents, packing lists and invoices.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Identified opportunities to reduce cost and improve productivity.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Prepared inventory for shipment by attaching tags and labels.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Created and enforced policies and procedures for entire logistics team.
- Implemented and planned warehouse safety and security programs and activities.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Reduced waste by identifying and addressing issues in stock rotation practices.
Overnight Supervisor
Royal Farms
10.2014 - 08.2016
- Addressed any issues raised by employees during their shift in a timely manner.
- Investigated incidents reported by customers or staff members regarding theft or misconduct.
- Provided guidance to staff on how to handle difficult situations or customers effectively.
- Ensured proper functioning of cash registers at the end of each shift.
- Performed daily inventory checks to monitor stock levels and replenish items as necessary.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Ensured that all staff adhered to company policies and procedures.
- Monitored employee performance and provided feedback on areas needing improvement.
- Developed and implemented strategies to ensure the safety of employees working overnight shifts.
- Conducted regular inspections of store equipment and facilities to ensure compliance with health codes.
- Resolved customer complaints promptly and professionally.
- Trained new hires in job duties and safety protocols.
- Led university overnight security and patrol operations and staff members, monitored building access, coordinated emergency response
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Implemented quality control measures, significantly reducing error rates.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
- Managed Type inventory control software system to provide inventory level updates and reordering notices.
- Reduced waste and optimized storage space by reorganizing warehouse layout according to product turnover rates.
Education
High School Diploma -
Father Judge High School
Philadelphia, PA06-1990
Graduated - Carpentry And Building Maintenance
Swenson School Center
Philadelphia, PA06-1990
Skills
- Inventory management
- Logistics coordination
- Staff training
- Data analysis
- Warehouse design
- Performance monitoring
- Customer service
- Team building and leadership
- Budget management
- Operations management
- Daily cycle counting
- Employee safety
- Quality control
- Problem solving
- Shipping and receiving
- Stock control
Accomplishments
- Eagle Scout 1989
- Assistant Scout Master 1989-1996
- CPR training 1986-1996
- Safety protocol training
- Customer service training
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Successfully for 9 year straight kept inventory under the company standards of -$7000 or + 5000 within inventory of $85000.00 +
- Implemented a constructive routine for inventory control on 6 other stores in the Philadelphia area and was leadership to oversee
- Laid out and set up a plan to help control inventory issues throughout the company
Timeline
Assistant Manager of Operations
Dollar Tree
04.2025 - Current
Warehouse Operations Manager
Bob's Discount Furniture
02.2015 - 09.2023
Overnight Supervisor
Royal Farms
10.2014 - 08.2016
High School Diploma -
Father Judge High School
Graduated - Carpentry And Building Maintenance
Swenson School Center