Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Wilson

Richmond,Tx

Summary

As a highly skilled communicator and goal-oriented professional, I am passionate about delivering exceptional customer experiences. My strong interpersonal abilities and professional demeanor have earned recognition, underpinning my expertise in customer service. I am driven, adaptable, and thrive on success within dynamic fast-paced environments.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Food Server

Chilis's Bar and Grill
05.2023 - Current
  • Provide exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
  • Manage multiple tables efficiently, prioritizing tasks to enhance dining experience.
  • Collaborat with kitchen staff to ensure timely food delivery and maintain quality standards.
  • Train new servers on menu offerings and service protocols to improve team performance.
  • Assist in developing daily specials, enhancing customer engagement and sales opportunities.

Sales Associate

Five Below
02.2022 - 04.2023
  • Processed transactions efficiently at point-of-sale systems to ensure customer satisfaction.
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Resolved customer complaints promptly, ensuring positive outcomes and retention.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Trained new associates on operational procedures and customer service standards.

Education

No Degree - Finance

Texas State University
San Marcos, TX

Bachelor of Science - Finance

University of Houston
Houston, TX
2027

Skills

  • Customer service
  • Cash handling
  • Service prioritization
  • Relationship management
  • Professionalism
  • Positive demeanor

Certification

Forage J.P. Morgan Investment Banking Certification

Truist Emerging Leaders Certification

Microsoft Excel Certification

Microsoft PowerPoint Certification

Timeline

Food Server

Chilis's Bar and Grill
05.2023 - Current

Sales Associate

Five Below
02.2022 - 04.2023

No Degree - Finance

Texas State University

Bachelor of Science - Finance

University of Houston