Summary
Overview
Work History
Education
Skills
Small Ag CAM of the year 2022 and 2023
Timeline
Generic

Mark Zuckschwerdt

Bloomfield,Indiana

Summary


I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

18
18
years of professional experience

Work History

Customer Account Manager

Hutson, INC.
08.2015 - Current
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.

Parts Specialist

Valley Implement Sales , Wright Implement, Hutson
01.2007 - 08.2015
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.

Education

Associate of Applied Science - Animal Science

Northeastern Oklahoma A & M
Miami, OK
05-2002

Skills

  • Client relationship building
  • CRM proficiency
  • Sales tactics
  • Sales negotiations
  • Team leadership
  • Solution selling
  • Continuous improvement
  • Staff training and motivation
  • Opening and closing procedures
  • Customer retention
  • Revenue growth

Small Ag CAM of the year 2022 and 2023

Two years in a row for 2022 and 2023 I received the Small Ag CAM of the year award for exceeding metrics on margin percentage and gross sales for the southern region.  

Timeline

Customer Account Manager

Hutson, INC.
08.2015 - Current

Parts Specialist

Valley Implement Sales , Wright Implement, Hutson
01.2007 - 08.2015

Associate of Applied Science - Animal Science

Northeastern Oklahoma A & M

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Mark Zuckschwerdt