Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcos Flores

Edinburg,TX

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 2 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Markham’s Automotive
04.2022 - 08.2023
  • Managed over 20 calls per day with a minimum of one major project a week
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Office Manager/Field Supervisor

Del Valle Pest Control
03.2019 - 12.2021
  • Start every morning with providing all employees of work expectations and discuss work strategy to accomplish goals
  • Supervised field operations teams to complete projects within established timelines.
  • Monitored employee performance for compliance with regulations and policies.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Met with customers to resolve issues and build productive relationships.
  • Mentored team members in best practices to increase sales performance.

Emergency Medical Technician

Med-Care EMS
03.2014 - 03.2019
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Trained new EMTs on proper protocols and procedures.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.

Education

Engineering

University of Texas Pan American
Edinburg, TX

Associate of Science - Emergency Medical Technology

South Texas College
Mcallen, TX
12.2013

High School Diploma -

Edinburg North High School
Edinburg, TX
05.2009

Skills

  • Time Management
  • Vendor Negotiations
  • Labor Cost Controls
  • Project Planning
  • Staff Training
  • Problem Resolution
  • Supervision and Training
  • Staff Motivation
  • Operations Management
  • Inventory Control
  • Purchasing and Planning
  • Project Management

Certification

Hurricane Harvey First Response Task Force

Med-Care EMS- 2017

Deployed to Houston and surrounding areas for to prepare for natural disasters of

hurricane Harvey. Responded to flooded town and extracted over 100 patients in one

day. Took initiative over mission when we got stranded in deep waters.

ROSC

Med-Care EMS- 2015-2018

Received over 10 awards for return of spontaneous circulation (ROSC)

Employee of the Month

Del Valle Pest Control 2021-2022

Employee of the month 9 consecutive months

Timeline

General Manager

Markham’s Automotive
04.2022 - 08.2023

Office Manager/Field Supervisor

Del Valle Pest Control
03.2019 - 12.2021

Emergency Medical Technician

Med-Care EMS
03.2014 - 03.2019

Engineering

University of Texas Pan American

Associate of Science - Emergency Medical Technology

South Texas College

High School Diploma -

Edinburg North High School

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Marcos Flores