Markaela Butler

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Trained new personnel regarding company operations, policies and services.
• Responded proactively and positively to rapid change.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered prompt service to prioritize customer needs.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.

* Excellent communication skills to collaborate with others under any
type of condition
* Excellent clerical and organizational skills to keep track of trips, routes
and inputting information in correct template format
* Knowledge of general company information for scheduling and other
dispatching duties
* Ability to multitask by gathering safety related information to complete
detailed report with different, and sometimes conflicting, events
happening at the same time
* Ability to work under stress and remain calm and to calm other people
during rapidly changing circumstances
* Ability to relay information in a fast-paced environment to appropriate
departments

* Retain customers by identifying customer concerns and selling the
value of client products and services
* Provide recommendations through needs-based selling, identify
customer needs using questions, educate customers on the value,
features, and benefits of their services, and be able to ask for the sale
* Identify, research and resolve customer concerns and or problems to
maintain their business and a positive customer relationship
* Record electronic transactions and document each call as trained
accurately while talking with customers over the phone
* Communicate effectively, professionally, and apply a positive customer
service attitude in all forms of communication with internal and external
customers
* Adhere to client privacy guidelines to ensure each customer's privacy

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.