Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Markaisha Graham

Meridian

Summary

Dynamic customer service professional with a proven track record at Iqor, excelling in high-pressure environments. Recognized for reliability and exceptional communication skills, I effectively resolved customer concerns while ensuring satisfaction. My adaptability and attention to detail contributed to improved team performance and operational efficiency. Passionate about delivering quality service and fostering positive experiences.

Overview

2026
2026
years of professional experience

Work History

Customer Service Cashier

Little Caesars Pizza
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Certified Nursing Assistant

Trend Health
03.2023 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Production Worker

LazBoy South
06.2021 - 01.2023
  • Demonstrated adaptability by quickly learning new techniques and technologies introduced into the production process, leading to improved performance metrics.
  • Upheld company standards for quality control, consistently meeting or exceeding targets for defect rates in assembled products.
  • Enhanced product quality through meticulous attention to detail during the assembly process.
  • Served as a dependable team member, consistently arriving on time, staying focused throughout shifts, and readily assisting colleagues when needed.
  • Expedited order completion times with efficient prioritization and scheduling of tasks on the production line.
  • Minimized equipment downtime through proactive maintenance checks, troubleshooting issues, and coordinating repairs when necessary.
  • Implemented lean manufacturing principles within the workstation layout which led to reduced waste generation.
  • Reduced assembly errors by conducting thorough inspections of finished products before packaging.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated various machines used in production processes.
  • Continuously checked products for quality assurance according to strict guidelines.

Iqor

Customer Service Department
12.2019 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

No Degree - Registered Nurse

University of Southern Mississippi
Hattiesburg, MS

Certified Nursing Assistant

University of West Alabama
Livingston, AL
07.2022

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Accomplishments

I am very ambitious and a very hard worker. I believe in team work and aiming for bigger things in life I’m motivated to accomplish my goals in life through hard work and dedication. I feel that my accomplishments thru far is just a start of something bigger and better in life.

Timeline

Certified Nursing Assistant

Trend Health
03.2023 - Current

Production Worker

LazBoy South
06.2021 - 01.2023

Iqor

Customer Service Department
12.2019 - 10.2021

Customer Service Cashier

Little Caesars Pizza

No Degree - Registered Nurse

University of Southern Mississippi

Certified Nursing Assistant

University of West Alabama

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Markaisha Graham