Mark Alexis Bustamante
Davie,FL
Summary
Diligent college graduate with an eclectic work history and strong interpersonal, communication, and organizational skills. Aiming to leverage writing, clerical, and customer service competencies, along with Bachelor of Social Work, to secure a position as a social work practitioner.
Overview
4
4
years of professional experience
Work History
U.S. Rater
Telus International
01.2023 - Current
- Facilitate the functionality and refinement of search engines and artificial intelligence (AI)-powered tools and products by completing various time-sensitive tasks
- Analyze and provide feedback on the quality, accuracy, security, and relevance of Search Engine Result Pages (SERPs) by evaluating the components they comprise, including text, images, videos, and other digital features and applications
- Assess and determine the veracity, reliability, and practicality of content generated by AI Chatbots and Digital Assistants, with an emphasis on subject matter capable of impacting internet users' safety and well-being
Case Management Intern
Broward House
05.2023 - 08.2023
- Shadowed and provided as-needed support to Case Managers and Peer Navigators in an effort to gain experience in generalist practice and service provision
- Engaged with clients one-on-one and in conjunction with Case Managers to elucidate the agency's precepts and services, conduct intakes and assessments, and aid in the self-identification and prioritization of clients' needs, goals, and strengths
- Facilitated clients' procurement of and adherence to nutrition, shelter, medical care, mental health services, and other adjunct services by inhabiting a number of social work roles, including peer, broker, enabler, educator, chaperone, advocate, mediator, and negotiator
- Conducted follow-up assessments, monitored clients' goal attainment, and maintained detailed records of all interactions with clients using standard SOAP notes
Shipping and Receiving Clerk
Alkali Scientific
08.2019 - 12.2019
- Performed shipping and receiving, materials management, and general labor duties
- Verified, documented, scheduled, and processed inbound and outbound shipments
- Reviewed and updated requisition reports and purchase orders; completed cycle counting; supervised and trained subcontracted full-time and part-time employees; completed end-of-day procedures.
Education
Bachelor of Social Work -
Florida Atlantic University
Davie, Florida08.2023
Associate of Arts - Human Services
Broward College
Davie, Florida12.2021
Skills
- Typing 75 WPM (Highly Proficient)
- Microsoft Word (Highly Proficient)
- Empathy (Highly Proficient)
- Adaptability (Highly Proficient)
- Conflict resolution (Highly Proficient)
- Ten Key Typing 12,000 KPH (Proficient)
- PowerPoint (Proficient)
- Excel (Functional)
- Spanish Fluency (Functional)
Timeline
Case Management Intern
Broward House
05.2023 - 08.2023
U.S. Rater
Telus International
01.2023 - Current
Shipping and Receiving Clerk
Alkali Scientific
08.2019 - 12.2019
Bachelor of Social Work -
Florida Atlantic University
Associate of Arts - Human Services
Broward College