Mark Anthony Hernandez
Las Vegas,NV
Summary
Dynamic bartender with a proven track record in customer service and responsible alcohol service. Excels in creating memorable guest experiences through strong multitasking and complex problem-solving skills.
Overview
22
22
years of professional experience
Work History
Bartender
Private Events Bartending
San Diego, West Hollywood, And Las Vegas
10.2021 - Current
- Mixed and served beverages at private events, ensuring high-quality customer service.
- Managed inventory levels effectively, maintaining stock of essential supplies for seamless operations.
- Developed signature cocktails, enhancing event themes and guest experiences through creativity.
- Trained new bartenders on drink preparation techniques and customer interaction protocols.
- Collaborated with event planners to customize bar services according to client specifications.
- Fostered strong relationships with clients, resulting in repeat business and positive referrals from events attended.
Server
P.F. Chang's Bistro
San Diego, CA
08.2021 - 02.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and presentation.
- Trained new servers on menu knowledge and operational procedures.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved complaints with professionalism and efficiency.
- Implemented upselling techniques, enhancing overall dining experience for guests.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Web Designer/Graphic Designer/Regional Sales
Barkley & Associates
West Hollywood, CA
10.2010 - 02.2021
- Designed user-friendly interfaces that enhanced overall user experience and engagement.
- Collaborated with cross-functional teams to develop responsive web designs aligned with brand identity.
- Utilized Adobe Creative Suite to create visually appealing graphics and layouts for multiple web projects.
- Conducted usability testing to identify areas for improvement and optimize website performance.
Postal Center Clerk/Shipping Manager
The Postal Connection
Claremont, CA
03.2008 - 08.2010
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Maintained accurate inventory records for shipping supplies and materials.
- Assisted customers with inquiries, providing information on postal services and products.
- Managed cash transactions accurately while maintaining financial records.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Sales Associate
J.C Penney Outlet
Ontario, CA
08.2007 - 03.2009
- Maintained organized merchandise displays, ensuring visual appeal and accessibility for shoppers.
- Assisted customers with product selections, enhancing overall shopping experience and satisfaction.
- Processed transactions accurately using POS systems, minimizing errors during checkout procedures.
- Trained new sales associates on store policies, customer service best practices, and product knowledge.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Implemented inventory management techniques, reducing stock discrepancies and improving replenishment processes.
Warehouse Worker
Southwest School and Office Supply
Ontario, CA
06.2004 - 10.2007
- Operated forklifts and pallet jacks to efficiently transport goods throughout warehouse.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Collaborated with team members to optimize workflow and reduce processing time.
- Implemented safety protocols, enhancing workplace safety and compliance standards.
Education
No Degree - Business Mangement
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Montclair High School
Montclair, CA06-2005
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Memory retention
- Service-oriented mindset
- Professional appearance
- Beverage preparation
Timeline
Bartender
Private Events Bartending
10.2021 - Current
Server
P.F. Chang's Bistro
08.2021 - 02.2025
Web Designer/Graphic Designer/Regional Sales
Barkley & Associates
10.2010 - 02.2021
Postal Center Clerk/Shipping Manager
The Postal Connection
03.2008 - 08.2010
Sales Associate
J.C Penney Outlet
08.2007 - 03.2009
Warehouse Worker
Southwest School and Office Supply
06.2004 - 10.2007
No Degree - Business Mangement
Chaffey College
High School Diploma -
Montclair High School