Markas Curtis
data entry & customer support
Portland,OR
Summary
Customer Service & Support Specialist
Looking to obtain a challenging and rewarding position
that utilize skills and experience in data entry and customer service including case management as well as contribute to the success of a reputable organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Resident Advocate
Transitional
12.2022 - Current
- Provide support and advocacy for residents in transitional housing programs
- Assist residents with accessing community resources, managing their living arrangements
- Facilitate group meetings, conduct assessments, and provide crisis intervention as needed.
- Evaluated and screened patients to determine needs and provide necessary support.
Cook/Baker
New Seasons Market
07.2017 - 03.2021
- Prepared and cooked food items according to established recipes and quality standards
- Managed Kitchen operations, including inventory control, food safety compliance, and staff training
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Manager
Burger King
04.2015 - 02.2016
- Managed inventory, handled cash, and conducted employee training
- Resolved customer complaints and maintained clean and safe working environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established time frames.
Customer Service Representative
HBW Leads
01.2010 - 02.2012
- Provided exceptional customer service to clients via phone and email
- Conducted cold calling to generate leads and promote company products
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
GED -
Portland Community College
Portland, OR12.2008
Skills
- Typing
- Interviewing
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Creative problem solving
- Quality control
- Cold calling
- Food handler permit
- Negotiation
- Excellent communicator
- Time management and organization
- Ability to build and maintain relationships
Certification
First Aid Certification
Food Handler Certification
Timeline
Resident Advocate
Transitional
12.2022 - Current
Cook/Baker
New Seasons Market
07.2017 - 03.2021
Manager
Burger King
04.2015 - 02.2016
Customer Service Representative
HBW Leads
01.2010 - 02.2012
GED -
Portland Community College
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