Markayla DeFrance
Universal City,TX
Summary
Proven server at Bb.q Chicken, adept in multitasking and exceptional customer service, significantly enhanced dining experiences through effective communication and upselling techniques. Demonstrated reliability and adaptability, fostering team support and maintaining high cleanliness standards. Cultivated strong customer relationships, contributing to repeat business and increased sales.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Bb.q Chicken
08.2024 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Pasha Mediterranean Grill
01.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associates Of Arts - Music Education
San Antonio College
San Antonio, TXVeterans Memorial High School
San Antonio, TX06.2024
Skills
- Exceptional customer service
- Memory retention
- Cleanliness standards
- Team member support
- Reliability
- Multitasking
- Customer Satisfaction
- Hygiene practices
Certification
Texas Food Handler
TABC Seller-Server
Timeline
Server
Bb.q Chicken
08.2024 - Current
Server
Pasha Mediterranean Grill
01.2023 - 03.2024
Texas Food Handler
TABC Seller-Server
Associates Of Arts - Music Education
San Antonio College
Veterans Memorial High School
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