Summary
Overview
Work History
Education
Skills
Timeline
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Mark Balcher

Sharon,CT

Summary

Accomplished Store Manager with a proven track record at Block Island Grocery, enhancing operational efficiency and customer satisfaction. Expert in employee training and health and safety, I significantly reduced waste by 30%, ensuring compliance and fostering a positive shopping environment. Skilled in problem resolution and customer support, I excel in fast-paced settings, driving team performance and profitability.

Overview

37
37
years of professional experience

Work History

Assistant Grocery Manager

Stop and Shop Supermarkets
02.2001 - 12.2023
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Performed key tasks to promote inviting grocery store appearance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.

Night Crew Chief

Shaw's Supermarket
10.1996 - 02.2001
  • Provided exceptional customer service during overnight hours, addressing inquiries and assisting with product location.
  • Optimized store cleanliness and organization with thorough attention to detail in stocking, facing, and cleaning tasks.
  • Enhanced team efficiency by implementing effective scheduling and delegation of tasks.
  • Reduced overtime costs by consistently completing nightly tasks within scheduled hours.
  • Supervised and Stocked Grocery and Frozen Foods departments
  • Filled shelves and end displays with sale items nightly

Store Manager

Block Island Grocery
06.1987 - 12.1995
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

High School Diploma -

Maloney High School
Meriden, CT
06.1985

Skills

  • Problem Resolution
  • Customer Support
  • Health and safety
  • Employee Training

Timeline

Assistant Grocery Manager

Stop and Shop Supermarkets
02.2001 - 12.2023

Night Crew Chief

Shaw's Supermarket
10.1996 - 02.2001

Store Manager

Block Island Grocery
06.1987 - 12.1995

High School Diploma -

Maloney High School

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Mark Balcher