Mark Brandon Jordan
Lacey,WA
Summary
Results-driven Vice President of Operations recognized for high productivity and efficient task completion. Skilled in strategic planning, operational excellence, and team leadership, ensuring seamless business operations. Excel in communication, problem-solving, and decision-making, contributing to organizational growth and efficiency. Committed to fostering collaboration and driving continuous improvement initiatives.
Overview
13
13
years of professional experience
Work History
Vice President of Operations
One Grounds Management
Full Remote - Lacey, Washington
02.2024 - Current
- • Oversee nationwide operations across multiple markets, ensuring consistent service delivery, quality control, and adherence to company standards.
• Lead and develop regional managers, account managers, and field teams, driving accountability, performance, and professional growth.
• Establish and execute operational strategies aligned with company goals, focusing on scalability, efficiency, and profitability.
• Manage P&L responsibilities, including budgeting, forecasting, cost control, and margin improvement across all service lines.
• Build and maintain high-level client relationships, ensuring retention, satisfaction, and long-term partnership growth.
• Standardize processes and implement operational best practices to improve efficiency, reduce costs, and increase service consistency.
• Oversee vendor and subcontractor networks, negotiating contracts, managing performance, and ensuring compliance with service agreements.
• Partner with executive leadership to drive company initiatives, expansion efforts, and continuous improvement strategies.
• Monitor key performance indicators (KPIs) and operational metrics to identify trends, address gaps, and drive data-informed decisions.
• Ensure full compliance with safety regulations, company policies, and industry standards across all operations. - Oversaw daily operations for grounds management services across multiple client sites.
- Developed and implemented operational strategies to enhance service efficiency and quality.
- Coordinated team schedules to ensure optimal labor allocation and resource management.
Strategic Account Manager
One Grounds Management
Full Remote - Lacey, WA
10.2022 - 02.2024
- Supervised facilities/project managers and service partners, fostering continuous improvement culture.
- Planned and directed outdoor facilities operations while ensuring safety compliance.
- Implemented maintenance processes, achieving a 30% improvement in response times.
- Coordinated renovations with contractors and vendors for on-time, within-budget execution.
- Optimized tool and supply inventory management, reducing downtime significantly.
- Conducted thorough inspections of properties to ensure adherence to safety regulations.
- Strengthened relationships with key clients to enhance overall service delivery.
- Collaborated across teams to align on project objectives for client satisfaction.
Facilities /Project Manager
One Grounds Management
Full Remote - Lacey, WA
01.2022 - 01.2023
- Led planning and execution of facilities maintenance and landscaping projects, ensuring compliance with contract specifications and safety standards.
- Supervised and evaluated service partners and inhouse staff, consistently meeting and exceeding customer needs and expectations.
- Resolved complex facility issues by developing long-term solutions, maintaining a 95% or higher client satisfaction rating.
- Assisted in budget preparation and management, authorizing necessary equipment, materials, and services purchases for uninterrupted operations.
- Prepared specifications for maintenance-related projects, including preventive maintenance schedules and contracted services.
Owner/Operator
Jordan Lawncare and Landscaping, LLC
Shrewsbury, PA
01.2013 - 01.2022
- Managed all aspects of large-scale landscape and maintenance projects, including budget creation, scope definition, and subcontractor coordination, resulting in a 100% commercial contract renewal rate.
- Directed day-to-day operations for portfolio of commercial and residential properties, ensuring service delivery met contract specifications and regulatory requirements.
- Ensured compliance with safety and operational standards by conducting routine site inspections and addressing any deficiencies promptly.
- Recruited, trained, and supervised team of employees, developed weekly schedules, managed payroll, and maintained high retention and job satisfaction.
- Applied regulatory codes and safety standards, ensuring operations complied with federal, state, and local regulations.
Education
Maryland Police Training Commission
01-2009
Maryland Correctional Training Commission
01-2007
High School Diploma -
Susquehannock High School
Glen Rock, PA01-2003
Skills
- Strategic planning
- Operations management
- P&L oversight
- Vendor negotiation and coordination
- Facilities management
- Maintenance scheduling
- Operational strategy
- Customer relationship management
- Team leadership
- Employee engagement
Timeline
Vice President of Operations
One Grounds Management
02.2024 - Current
Strategic Account Manager
One Grounds Management
10.2022 - 02.2024
Facilities /Project Manager
One Grounds Management
01.2022 - 01.2023
Owner/Operator
Jordan Lawncare and Landscaping, LLC
01.2013 - 01.2022
Maryland Police Training Commission
Maryland Correctional Training Commission
High School Diploma -
Susquehannock High School