Mark D. Gilmore
Tacoma,WA
Summary
Results-driven leader with a proven track record of growing top line revenue and driving bottom line results through efficient operations. Expertise in both sales and operations roles, with a talent for building highly collaborative teams. Recognized for identifying market opportunities, fostering community relationships, and providing compassionate service to families.
Overview
13
13
years of professional experience
Work History
Market Sales Manager
Foundation Partners Group
Tacoma, WA
08.2023 - Current
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Cultivated an environment that fostered teamwork among operations and sales staff.
- Increased overall sales in the region by 143%
Regional Sales Manager
Service Corporation International
Tacoma, WA
03.2023 - 08.2023
- Regularly exceeds sales goals by successfully recruiting and training new advisors.
- Transformed the EBITDA performance of underperforming cemeteries from -$104K YTD in March 2023 to +$56K by July 2023
- Managed daily operations of sales department, including supervision of staff members.
VICE PRESIDENT OF OPERATION - NORTHERN PACIFIC REGION
NORTHSTAR MEMORIAL GROUP
01.2017 - 01.2022
- Oversaw 10 funeral homes and 9 cemeteries, providing services to more than 4,800 families while performing 3,200 interments.
- Achieved a 14% increase in call volume from 2017 to 2022
- Increased revenues from $46 million to $65 million between 2017 and 2021 at same store location.
- Grew EBITDA from $21 million to $35 million from 2017 to 2021 (same store)
- Managed multiple development projects within the cemetery with budgets ranging from a few thousand dollars to mulit-millions.
- Successfully integrated new acquisition into company culture within a short time period
- Developed and implemented pricing strategies aligned with market demand.
REGIONAL GENERAL MANAGER - PACIFIC REGION
NORTHSTAR MEMORIAL GROUP
01.2012 - 01.2015
- Managed and oversaw operations of 5 funeral homes and 4 cemeteries across Oahu, Maui, and the Big Island
- Successfully completed two major development projects on the islands of Oahu and Maui
- Implemented cultural change at the location, shifting people's mindset from surviving to thriving.
- Increased customer satisfaction and overall averages through the creation of tailored packages for today's consumer.
- Achieved revenue growth, efficient expense management, and strategic allocation of capital to generate the highest profitability period on record for the region.
Skills
- Market and competitive analysis
- Service-driven sales
- Sales forecasting
- Customer complaint resolution
- Data-driven decision-making
- Cemetery development and master plans
- Develop short term and long term strategies for growth
- Effectively recruit, hire, train, and manage staff
Timeline
Market Sales Manager
Foundation Partners Group
08.2023 - Current
Regional Sales Manager
Service Corporation International
03.2023 - 08.2023
VICE PRESIDENT OF OPERATION - NORTHERN PACIFIC REGION
NORTHSTAR MEMORIAL GROUP
01.2017 - 01.2022
REGIONAL GENERAL MANAGER - PACIFIC REGION
NORTHSTAR MEMORIAL GROUP
01.2012 - 01.2015
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