Markeah Nembhard
High Point,NC
Summary
Detail-oriented Health Information Management graduate with a degree in Applied Science, recognized for exceptional productivity and efficiency in task completion. Proven expertise in managing patient data integrity and electronic health record systems, alongside strong skills in data analysis, medical coding, and compliance regulations. Adept at utilizing communication and teamwork to enhance operational workflows while improving patient care documentation processes. Career objectives include leveraging skills to support innovative healthcare solutions and drive organizational success.
Overview
5
5
years of professional experience
Work History
Care Coordination Technician
Sentara Healthcare
Norfolk, VA
04.2023 - Current
- Extracting data for ongoing and ad hoc reports, and other duties as assigned by LTSS leadership.
- Knowledge of Medicaid and Medicare benefits.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Assists Care Coordinators in arranging services associated with members' plans of care.
- Schedule Health Risk Assessments and LOCERIs according to DMAS protocols.
- Input member information and case updates into electronic health records (EHR), or case management systems.
- Makes routine, scheduled, and ad hoc, follow-up calls to members in compliance with contractual requirements.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Educated clients on available resources and services within their communities.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
Patient Access Rep
Sentara Healthcare
Norfolk, Virginia
11.2021 - 04.2023
- Preparing patient admission for outpatient and inpatient services.
- Entering patient information into the Epic database and maintaining accurate records.
- Provide superior customer service to all patients, healthcare providers, and departments.
- Communicating information to staff members.
- Ensure data integrity of patient and provider records.
- Informing patients and/or their caregivers on hospitals practices, procedures, and protocols.
- Collecting Copayments and outstanding balances.
- Knowledge of revenue cycle processes.
- Knowledge of third-party payers, ICD-10/ CPT coding, PCS coding and medical terminology.
- Dealing with patient questions, concerns, and issues.
- Support for internal departments.
- Performing daily clerical and administrative duties.
- Verifying the patient's insurance and benefits prior to the encounter.
- Usage of the OnBase application to scan and verify orders.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Certified Phlebotomist Technician
Laboratory Corporation of America
Virginia Beach, VA
12.2019 - 10.2021
- Collecting demographic information such as patient details, billing, and insurance information
- Communicating information to staff members.
- Dealing with patient questions, concerns, and issues
- Support for internal departments
- Performing daily clerical and administrate duties.
- Perform blood collections by venipuncture
- Process lab orders, also confirm and verify insurance.
- Perform data entry of patient information in an accurate and timely manner
- Process billing information and collect payments when required
- Dispose of blood or other bio hazard fluids in accordance with applicable laws, standards, or policies
- Match laboratory requisition forms to specimen tubes
- Process blood or other fluid samples for further lab analysis
- Provide superior customer service to all patients, healthcare providers, and departments
- Administrative and clerical duties as necessary.
Education
Associate of Applied Science - Health Information Management
Tidewater Community College
05.2023
Clinical Laboratory Science
Tidewater Community College
12.2019
High School Diploma -
Tallwood High School
06.2014
Skills
- Collaborative Listening
- Ability to Adjust
- Comprehensive Administrative Support
- Office Management Skills
- Clear Written Communication
- Critical thinking
- Electronic Health Record Management
- Healthcare Information Management
- Medical coding
- Medical terminology
- Task Management Skills
- Pharmacology Knowledge Base
- Effective Team Contributor
- Medicare and Medicaid knowledge
- Detailed Data Management
Timeline
Care Coordination Technician
Sentara Healthcare
04.2023 - Current
Patient Access Rep
Sentara Healthcare
11.2021 - 04.2023
Certified Phlebotomist Technician
Laboratory Corporation of America
12.2019 - 10.2021
Associate of Applied Science - Health Information Management
Tidewater Community College
Clinical Laboratory Science
Tidewater Community College
High School Diploma -
Tallwood High School