Markeda Hill
Atlanta,GA
Summary
I have the ability to work hard and accurately complete my work task in a timely manner. Very reliable, can multitask, and report to work on time as scheduled under any circumstances. I am a people person who enjoy interacting with my team. Trying different approaches rather I have experience or not, I'm always willing to take initiative and learn new things. Following company rules and safety procedures are very important to me.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Payroll Specialist
Concentrix
Atlanta, GA
01.2024 - 08.2024
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Savings Specialist
Genpact
Atlanta
02.2023 - 11.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
Technical Support Representative (WFH)
Transcom
Atlanta
08.2020 - 01.2023
Alorica Customer Service Representative
Alorica
Atlanta
09.2016 - 02.2020
Military Police Officer
U.S. Army
03.2014 - 02.2016
Walmart Supercenter
Walmart
09.2013 - 02.2014
Education
Diploma -
Pebblebrook High School
Skills
- Microsoft Word
- Time Management
- Inventory
- Communications
- Typing
- Customer Service
- Excel
- Microsoft Office
- Organizational Skills
- Help Desk
- Military Experience
- Network Support
- Software Troubleshooting
- Technical Support
- Microsoft Windows
- Mortgage Servicing
- Law Enforcement
- Troubleshooting
- Database management (2 years)
- Remote access software
- Customer service
- Cash handling
- Restaurant experience
- Serving
- Hospitality
- Cash register
- Sales
- Communication skills
- Management
- Computer skills
- Search engines
- Operations management
Certification
Driver's License
Military Service
Army, United States, Specialist, 06/01/14, 02/01/16, Military Police, COA(3)
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Payroll Specialist
Concentrix
01.2024 - 08.2024
Savings Specialist
Genpact
02.2023 - 11.2023
Technical Support Representative (WFH)
Transcom
08.2020 - 01.2023
Alorica Customer Service Representative
Alorica
09.2016 - 02.2020
Military Police Officer
U.S. Army
03.2014 - 02.2016
Walmart Supercenter
Walmart
09.2013 - 02.2014
Diploma -
Pebblebrook High School