Markeda Williams
Memphis,United States
Summary
Proven Assistant Manager with a track record of enhancing customer satisfaction and boosting retail operations efficiency at Circle K. Excelled in money handling and fostering team motivation, leading to a significant reduction in cash discrepancies. Skilled in developing strong customer relations, ensuring repeat business through exceptional service.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Circle K
Memphis, TN
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Assistant Manager
Mapco Express
Olive Branch, MS
04.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Cashier
Walmart
Memphis, TN
08.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Dodges
Cashiers
Memphis, TN
01.2016 - 10.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Ged -
Greenville High School
Greenville, MSSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Retail Operations
Timeline
Assistant Manager
Circle K
04.2024 - Current
Assistant Manager
Mapco Express
04.2023 - 11.2023
Cashier
Walmart
08.2019 - 12.2019
Dodges
Cashiers
01.2016 - 10.2016
Ged -
Greenville High School