Markeda Williams
Newark,NJ
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
12
12
years of professional experience
Work History
Telephone Operator
City of Newark
Newark, NJ
11.2025 - Current
- Managed high-volume incoming calls to ensure efficient communication and service delivery.
- Provided accurate information to callers, enhancing customer satisfaction and engagement.
- Maintained detailed logs of calls and inquiries for record-keeping and performance analysis.
- Maintained accurate records of calls placed and received.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
Paraprofessional
Newark Board Of Education
Newark, NJ
12.2018 - 06.2023
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Enforced rules and instructions to maintain discipline.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Teacher's Assistant
Zaddies Daycare
East Orange, NJ
12.2017 - 11.2018
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
IT Specialist
St.Lukes Hospital
Bethlehem, PA
01.2014 - 07.2016
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
Education
High School Diploma -
American History High School
Newark, NJ06-2012
Skills
- Teacher Support
- Special Education Support
- Differentiated Instruction
- Clerical Support
- Classroom Support
- Small Group Instruction
- Lesson Planning
- Debugging
- Technical Reporting
- Technical Issue Analysis
- Application Support
- Application Installations
- Attendance Monitoring
- Small Group Supervision
- Classroom Management
- Progress Reporting
- Materials Preparation
Timeline
Telephone Operator
City of Newark
11.2025 - Current
Paraprofessional
Newark Board Of Education
12.2018 - 06.2023
Teacher's Assistant
Zaddies Daycare
12.2017 - 11.2018
IT Specialist
St.Lukes Hospital
01.2014 - 07.2016
High School Diploma -
American History High School