Markeese Young
Milwaukee,WI
Summary
Motivated individual with experience in account managing, customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Certified Notary Signing Agent
Notary Man LLC
01.2021 - Current
- Conducted loan signings for mortgage and title, providing an efficient service that contributed to overall client satisfaction.
- Increased client retention by providing exceptional customer service, fostering long-term relationships with repeat customers seeking notary services.
- Managed appointment scheduling, facilitating smooth transitions between clients and maximizing daily productivity.
- Developed strong relationships with local businesses, expanding the notary signing agent's client base through referrals and networking.
- Effectively managed multiple priorities while meeting deadlines in a fast-paced environment, resulting in increased productivity overall.
- Utilized specialized software to accurately track notary services performed.
- Effectively conducted 300+ plus loan signings in 2023.
Sales Specialist
Great Impressions LLC
05.2022 - 06.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problem-solving.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements.
- Increased sales revenue by developing and implementing strategic sales plans.
Guest Relations Representative
Potawatomi Hotel & Casino
06.2014 - 02.2017
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Sold tickets for different activities, dinners and special events.
- Managed reservation inquiries with accuracy and attention to detail, optimizing room allocation for maximum occupancy rates.
- Collaborated with various departments to ensure timely resolution of guest issues, promoting a seamless experience.
Retail Sales Representative
AT&T Mobility
06.2011 - 06.2014
- Maintained awareness of competitors offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Science - Information Science
University of Wisconsin Milwaukee
Milwaukee, WI12.2023
Skills
- Problem-solving abilities
- Effective Communication
- Product and Service Sales
- Retention Strategies
- Upselling and Cross Selling
- Account Management
- Technical Support
- Customer Service
- POS Systems
- Team building
Timeline
Sales Specialist
Great Impressions LLC
05.2022 - 06.2024
Certified Notary Signing Agent
Notary Man LLC
01.2021 - Current
Guest Relations Representative
Potawatomi Hotel & Casino
06.2014 - 02.2017
Retail Sales Representative
AT&T Mobility
06.2011 - 06.2014
Bachelor of Science - Information Science
University of Wisconsin Milwaukee
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