Tanessia Hope-Thomas
Yorkville
Summary
Adaptable notary and consultant skilled in guiding clients through complex processes. Proven track record in improving client satisfaction while maintaining meticulous records and managing diverse programs.
Overview
32
32
years of professional experience
Work History
Certified Notary Signing Agent
HopeLife Services
Yorkville, IL
01.2019 - Current
- Conducted notarization of legal documents, ensuring compliance with state regulations.
- Facilitated loan signings, guiding clients through complex paperwork and processes.
- Maintained accurate records of all notarizations, enhancing accountability and traceability.
- Assisted clients in understanding document requirements, improving overall client satisfaction.
- Provided mobile notary services when necessary, offering convenience for clients unable to visit the office location.
- Conducted loan signings for mortgage refinancing, providing an efficient service that contributed to overall client satisfaction.
Youth Ministry Servant Leader
Main Baptist Church
Aurora, IL
01.2016 - Current
- Mentored young individuals, fostering resilience and self-confidence in diverse environments.
- Developed and implemented engaging youth programs to foster spiritual growth and community involvement.
- Developed an annual budget for the youth ministry department, ensuring proper allocation of resources for various programs and events.
- Led strategic planning sessions to align youth ministry objectives with overall church mission.
- Mentored youth leaders, providing guidance on effective leadership practices and conflict resolution.
- Oversaw budget management for youth ministry, ensuring financial accountability and resource allocation.
- Organized annual retreats and events, promoting fellowship among youth while developing leadership skills.
Mary Kay Consultant
Mary Kay Cosmetics
Yorkville, IL
02.2011 - Current
- Developed personalized beauty consultations to enhance client satisfaction and loyalty.
- Conducted product demonstrations that educated clients on skincare and cosmetics application techniques.
- Managed inventory and supply chain processes to ensure product availability for clients.
Underwriting Corporate Trainer & Technical Writer
Blue Cross Blue Shield of IL, NM, OK & TX
Aurora, IL
02.1994 - 08.2009
- Developed comprehensive training programs to enhance employee performance and engagement.
- Facilitated interactive workshops and seminars to promote skill development and knowledge retention.
- Evaluated training effectiveness through regular assessments and feedback mechanisms.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Developed engaging technical documentation to support product understanding and user engagement.
- Adapted writing style according to various target audiences, ensuring appropriate tone and terminology usage.
Education
Bachelor of Science - Business Management
National Louis University
Chicago, IL06-2027
Skills
- Notary public certification
- Strong communication skills
- Document organization
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Telephone and email etiquette
Timeline
Certified Notary Signing Agent
HopeLife Services
01.2019 - Current
Youth Ministry Servant Leader
Main Baptist Church
01.2016 - Current
Mary Kay Consultant
Mary Kay Cosmetics
02.2011 - Current
Underwriting Corporate Trainer & Technical Writer
Blue Cross Blue Shield of IL, NM, OK & TX
02.1994 - 08.2009
Bachelor of Science - Business Management
National Louis University