MARKEESHA WILSON
Sonshine Therapy
Savannah,GA
18
years of professional experience
Administrative Professional with expertise in scheduling and administrative support, ensuring efficient front desk operations and exceptional patient care. Skilled in coordinating appointments, managing records, and communicating effectively with patients regarding billing and insurance inquiries.
Work History
Front Office Coordinator
4 Months- Managed patient registration processes to uphold the integrity of electronic health records.
- Addressed patient inquiries while delivering insightful information on services provided.
- Coordinated patient scheduling to enhance clinic efficiency and optimize therapist availability.
- Managed front desk operations, ensuring seamless communication between patients and therapy staff.
Customer Support Specialist
1 Year 2 Months- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Medical Office Specialist
1 Year 9 Months- Coordinated patient scheduling and appointment arrangements to aid front office operations.
- Processed patient registrations and maintained accurate electronic health records.
- Verified insurance eligibility and benefits for patients, ensuring accuracy of coverage information.
- Managed patient payments and maintained accurate financial records, ensuring timely billing and payment collection.
Radiology Scheduling Specialist
5 Years 6 Months- Acted as first point of contact and set appointments for all patients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Called patients to coordinate schedules and set appointments.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
Technical Support Specialist
2 Years 5 Months- Resolved complex technical issues for clients through remote troubleshooting and effective communication.
- Provided exceptional customer support by addressing inquiries via phone, and email.
- Analyzed recurring issues to identify patterns and implement preventive measures for future occurrences.
- Documented support interactions for future reference.
Front Office Support Specialist
2 Years 7 Months- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Facilitated clear communication between patients, healthcare providers, and insurance companies to ensure seamless care coordination.
- Supported clinical staff with administrative tasks such as preparing charts and managing lab orders, enhancing overall workflow efficiency.
- Managed medical records with utmost confidentiality, ensuring compliance with HIPAA regulations.
Front Office Specialist
3 Years 2 Months- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
- Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
- Provided forms to fill out or update and added latest information computer system.
Education
Associate of Science - Medical Billing/Office Specialist
Skills
Insurance verification
Schedule coordination
Microsoft office
Conflict management
Payment posting
HIPAA compliance
Critical thinking skills
Patient care coordination
Technical support
Software System Expertise
- Salesforce
- Microsoft Office Suite
- Google Workspace
- Epic
- Meditech
- Facets
- Prime therapeutic
- HIPAA Gateway
- Sage ERP
Timeline
Front Office Coordinator
Sonshine Therapy
04.2026 - CurrentRead More
Customer Support Specialist
Convergys
01.2025 - 03.2026Read More
Medical Office Specialist
HCA HealthCare
03.2023 - 12.2024Read More
Radiology Scheduling Specialist
Annuity Health
07.2017 - 01.2023Read More
Technical Support Specialist
Conduent
08.2014 - 01.2017Read More
Front Office Support Specialist
Concentra
01.2012 - 08.2014Read More
Front Office Specialist
Savannah Impact
06.2008 - 08.2011Read More
Ultimate Medical Academy
Associate of Science from Medical Billing/Office Specialist
Read More