Markeira Parker
Creedmoor,NC
Summary
Detail-oriented professional pursuing a Bachelor of Arts in Human Resource Management with a strong background in administrative support, customer service, and healthcare operations. Skilled in managing records, handling confidential information, and supporting daily operations. Seeking a remote HR Assistant or Staff Assistant role.
Overview
11
11
years of professional experience
4045
4045
years of post-secondary education
Work History
Personal Care Aide
GT Independence
06.2023 - Current
- Maintain detailed documentation and client records
- Manage schedules and ensure consistent, reliable service
- Communicate effectively with clients and care teams
- Provide support while maintaining professionalism and confidentiality
Revenue Cycle Representative
UNC Health
Chapel Hill, NC
04.2021 - Current
- Manage high-volume insurance claims, including appeals and denial resolutions
- Research and resolve billing discrepancies and payment issues
- Maintain accurate records and documentation in compliance with HIPAA
- Communicate with internal teams and insurance providers to ensure timely processing
Patient Service Representative
Affordable Care
Durham, NC
09.2019 - 04.2021
- Handled high-volume calls and email inquiries
- Scheduled appointments and maintained patient records
- Provided administrative support and resolved customer issues
Customer Service Associate
Harris Teeter
Durham, NC
09.2015 - 05.2019
- Delivered customer service and resolved concerns
- Processed transactions and maintained organized workspace
Education
Bachelor of Arts - Human Resource Management
William Peace University
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Skills
- Microsoft Office (Word, Excel, Outlook)
- Data Entry
- Scheduling
- Record Management
- Customer Service
- Email & Phone Communication
- EPIC Software proficiency
- HIPAA Compliance
- Time Management
- Medical Billing & Coding (ICD-10, CPT)
- EHR/EMR Systems
- Typing: 60 WPM
- Physician Billing
- Insurance claims processing
- Medical Billing
- Effective communication
Timeline
Personal Care Aide
GT Independence
06.2023 - Current
Revenue Cycle Representative
UNC Health
04.2021 - Current
Patient Service Representative
Affordable Care
09.2019 - 04.2021
Customer Service Associate
Harris Teeter
09.2015 - 05.2019
Bachelor of Arts - Human Resource Management
William Peace University
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy