Markeisa Houston
Davie,FL
Summary
Customer Service Representative/ Administrative Assistant bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Also dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Senior Transitions
02.2017 - 04.2024
- Maintained client intake. implementing secure filing systems.
- providing great customer service and resolving any issues or discrepancies related to administration.
- Ensured accurate record-keeping with client intake management for vital company information.
- assist CEO with all administrative needs including data entry, filing, reporting , and maintaining client database.
Collections Agent
KLC Holdings
03.2016 - 11.2016
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Insurance Customer Service Representative
Simple Health
04.2015 - 03.2016
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
IQor Global Services
11.2014 - 03.2015
- Managed peoples personal accounts for T-Mobile.effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls finding resolutions for both customers and the company alike.
- Making changes to accounts daily per clients request
Education
High School Diploma -
Hallandale High School
Hallandale Beach, FLSkills
- Data Entry
- Fast Typing Speed
- Proofreading proficiency
- Customer Service
- Active Listening
- Problem-solving abilities
- Customer Relations
Timeline
Administrative Assistant
Senior Transitions
02.2017 - 04.2024
Collections Agent
KLC Holdings
03.2016 - 11.2016
Insurance Customer Service Representative
Simple Health
04.2015 - 03.2016
Customer Service Representative
IQor Global Services
11.2014 - 03.2015
High School Diploma -
Hallandale High School
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