Summary
Overview
Work History
Education
Certification
Timeline
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Markeisha Taylor

San Antonio,TX

Summary

High-energy hospitality management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Tru By Hilton San Antonio Downtown
06.2023 - 07.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Inventory
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Front Desk Supervisor

Home2Suites By Hilton
09.2022 - 06.2023
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.

Caregiver

Eva Assisted Living
09.2020 - 01.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Director Of Sales/Assistant General Manager

Hampton Inn By Hilton
07.2018 - 09.2020
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Achieved regional sales targets through effective territory management and relationship building with key clients.
  • Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
  • Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
  • Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
  • Established pricing strategies to maintain competitive pricing and maximize profits.

Sale Coordinator

Hilton Garden Inn
04.2016 - 07.2018
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Promoted business' development by building and maintaining relationships with new clients.

Education

High School Diploma -

West Jefferson High School
Harvey La

Certification

Hilton Certified General Manager

Food Handlers Certified

CPR

Timeline

Assistant General Manager

Tru By Hilton San Antonio Downtown
06.2023 - 07.2024

Front Desk Supervisor

Home2Suites By Hilton
09.2022 - 06.2023

Caregiver

Eva Assisted Living
09.2020 - 01.2023

Director Of Sales/Assistant General Manager

Hampton Inn By Hilton
07.2018 - 09.2020

Sale Coordinator

Hilton Garden Inn
04.2016 - 07.2018

High School Diploma -

West Jefferson High School

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Markeisha Taylor