Markeithon Graves
Ripley,TN
Summary
Dynamic and detail-oriented professional with extensive experience in packaging and customer service, notably at Walmart. Proven ability in efficient packing and quality control, ensuring high standards. Strong problem resolution skills and adept in data entry, contributing to streamlined operations and enhanced customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Komatsu
Ripley, TN
03.2019 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently, ensuring accuracy in transactions and documentation.
- Assisted in training new staff on customer service protocols and system usage.
- Collaborated with team members to improve response time for customer requests.
Packer
Charms
Covington, TN
05.2018 - 02.2019
Packed variety of candy to be shipped out
Production Worker
Pierce Distribution Services Company
Ripley, TN
05.2017 - 05.2018
Packaged parts for Komatsu
Customer Service Cashier
Walmart
Covington, TN
04.2016 - 04.2017
Packed variety of candy to be shipped out
Education
High School Diploma -
Ripley High School
Ripley, TNSkills
- Packing boxes
- Product packaging
- Warehouse safety
- Labeling
- Efficient packing
- Quality control
- Hand-eye coordination
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Complaint handling
- Payment processing
- Call center operations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Call management
- Follow-up skills
- Product knowledge
- Paperwork processing
- Order processing
Timeline
Customer Service Representative
Komatsu
03.2019 - Current
Packer
Charms
05.2018 - 02.2019
Production Worker
Pierce Distribution Services Company
05.2017 - 05.2018
Customer Service Cashier
Walmart
04.2016 - 04.2017
High School Diploma -
Ripley High School