Achieved high levels of customer satisfaction through effective training and service delivery. Developed strong relationships with coworkers and management, leading to recognition for punctuality and training accomplishments. Fostered a positive team culture that emphasized collaboration and goal attainment.
Overview
19
19
years of professional experience
Work History
Utility Service Technician, Chafer/steel Reroll
Bridgestone Firestone
09.2024 - 05.2025
Supply preparation and preventive maintenance
Side 1-2-4 lead
Sun River Services
03.2017 - 04.2024
Trained a team of 4 employee's resulting in increased productivity
Guided employee's
Identified problems
Solved problems
Reduced downtime
Streamlined the process
Above average attendance, on time and early.
Took on swinging shifts
Improved productivity
Solar energy system installer, solar photovoltaic Installer
Tradeforce Staffing Solutions
09.2015 - 12.2015
1. Performed visual inspections on previously installed modules and systems to identify faults
2. Installer of solar glass and wiring
3. Connected system wiring and components in an elegant and skilled manner to meet both aesthetic and operational goals
4. Had an excellent attendance record and was always on time for work.
5. Looked at blueprints, technical documentation, and customer facilities to figure out where the installations should go.
Forklift Driver , material handler
Alliance One International Inc
12.2005 - 04.2015
Removed debris and hazardous materials from the work floor area to avoid contaminating tobacco and shipping items.
Repaired a variety of tools and machines, including conveyers, belts, shoots, pipes, motors, and notified the maintenance department engineer of any major issues.
Promptly responded to all supervisory questions about the job and provided updates on expected task completion times.
Organized pallets of boxes for easy transport between the customer's location and the storage facility.
Demonstrated and applied all of the company's product knowledge.
Packed items into appropriate shipping containers.
Cleaned warehouse areas to maintain safety and efficiency.
Was in charge of transporting inventory items to their proper locations.
Was in charge of operating equipment while adhering to standard safety procedures.
Used forklifts and pallet jacks to move large products from one warehouse area to another, making them more accessible.
Used identifying tags to attach to containers in order to mark them with shipping information.
Used handheld scanners and physical logs to keep track of item movements.
Kept storage areas organized, clean, and secure to fully protect company assets.
Planned daily work strategies and followed oral and written instructions to move and ship products correctly.
Attached documentation to shipments leaving the facility, such as receipts, packing slips, and bills of lading.
Cleaned floors, emptied aisles of debris, and rearranged inventory to create a tidy and obstacle-free warehouse floor.
Made supervisors and coworkers aware of potential hazards and other issues so that they could be resolved quickly.
Cleared jams and unblocked the conveyor system to keep the goods flowing.
Repacked and rerun any damage products
Education
High School - undefined
Hunt High School
Wilson, NC
01.2001
Skills
Assisted in team training sessions to enhance skills and knowledge Supported tactical planning efforts to streamline processes Helped prioritize workflows to improve efficiency Managed orders to ensure timely delivery Collaborated on strategies and goals to align team objectives Provided strong lead development support to team members Mentored employees to foster growth and development Facilitated staff training initiatives to enhance performance Aided in staff management to maintain a productive work environment Assisted in inventory management to optimize stock levels Contributed to team leadership efforts to motivate and guide staff Demonstrated self-motivation in completing tasks Resolved issues promptly to maintain workflow Utilized computer skills to enhance productivity Delivered customer service to meet client needs Managed multiple tasks effectively to ensure project completion Promoted customer satisfaction through attentive service
Timeline
Utility Service Technician, Chafer/steel Reroll
Bridgestone Firestone
09.2024 - 05.2025
Side 1-2-4 lead
Sun River Services
03.2017 - 04.2024
Solar energy system installer, solar photovoltaic Installer