Markel Spratley
Hopewell,VA
Summary
Proven leader with extensive experience at Home Depot, adept in team leadership and electrical safety awareness. Enhanced customer satisfaction and team performance through effective coaching and motivational skills. Demonstrated organizational abilities and a commitment to health and safety compliance, significantly improving operational efficiency and employee engagement.
Overview
5
5
years of professional experience
Work History
Head Cashier Supervisor
Home Depot
09.2022 - Current
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Mentored new sales associates to contribute to store's positive culture.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
Electrical Sales Associate
Lowes Home Improvment
09.2022 - Current
- Influenced positive changes in store merchandising efforts by offering constructive feedback based on firsthand experience interacting with customers daily.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Stocker
Walgreens
11.2022 - 02.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers locate desired items and transfer oversized items to vehicles.
Cashier
Lowes Home Improvment
12.2020 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Manager
Kentucky Fried Chicken
09.2019 - 06.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
No Degree -
Bright Point Community College
Chester, VA01.2025
High School Diploma -
Hopewell High School
Hopewell, VA06.2021
Skills
- Organizational abilities
- Motivational Skills
- Cash handling expertise
- Health and safety compliance
- Customer Service
- Time Management
- Positive Attitude
- Heavy Lifting
- Team Leadership
- Electrical Safety Awareness
- Sales Reporting
- Work Ethic and Integrity
Additional Information
Former member of Kappa Alumni Petersburg chapter 2019-2021
Former Member of DECA Hopewell High School 2019-2021
Former Member of FBLA Hopewell High School 2019-2021
Former Member of SCA Hopewell HIgh school 2019-2021
Timeline
Stocker
Walgreens
11.2022 - 02.2023
Head Cashier Supervisor
Home Depot
09.2022 - Current
Electrical Sales Associate
Lowes Home Improvment
09.2022 - Current
Cashier
Lowes Home Improvment
12.2020 - 09.2022
Manager
Kentucky Fried Chicken
09.2019 - 06.2020
No Degree -
Bright Point Community College
High School Diploma -
Hopewell High School
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