Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markella Griffin

Lakeland,FL

Summary

Detail-oriented and dependable Claims and Customer Support Specialist with 7+ years of experience in the healthcare and retail industries. Proven ability to analyze, process, and resolve claims efficiently in high-volume, remote environments.

Overview

8
8
years of professional experience

Work History

Claims Processor Specialist

Teleperformance
01.2024 - 09.2025
  • Process and review 125+ insurance claims daily with 98% accuracy.
  • Exceed productivity targets and consistently rank in the top 10% of team performance.
  • Improve claim accuracy by 30% through detailed documentation and process adherence.
  • Deliver resolution decisions via clear, professional written communication.
  • Ensure full compliance with HIPAA, audit standards, and turnaround time requirements.

Customer Service Representative

City Furniture
01.2023 - 01.2024
  • Managed customer service requests through email and CRM tickets related to delivery, billing, and warranties.
  • Updated and maintained accurate customer records across platforms.
  • Ensured resolution follow-up and adherence to internal quality standards.
  • Participated in service audits to enhance team efficiency and customer satisfaction.

Member Services Representative

Welldyne
06.2017 - 01.2023
  • Provided pharmacy benefit support via non-phone channels, processing mail-order requests and insurance verifications.
  • Accurately handled prior authorization submissions in line with HIPAA compliance.
  • Maintained detailed member documentation and escalated urgent issues for timely resolution.

Education

High School Diploma - undefined

Lakeland High School
Lakeland, FL
01.2010

Skills

  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Claims Processing Platforms (eg, internal systems, Salesforce)
  • CRM Software & Ticketing Systems
  • Remote Tools: Slack, Zoom, Microsoft Teams
  • Fast & Accurate Data Entry

Timeline

Claims Processor Specialist

Teleperformance
01.2024 - 09.2025

Customer Service Representative

City Furniture
01.2023 - 01.2024

Member Services Representative

Welldyne
06.2017 - 01.2023

High School Diploma - undefined

Lakeland High School
Markella Griffin