Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.
4
years of professional experience
Work History
Customer Service Representative
3 Years 6 Months
Dream Financial | Atlanta, GA | 02.2023 - Current
Managed account updates, ensuring accuracy and compliance with company policies.
Directed accounting tasks from a remote setting to maintain compliance and accuracy in financial reporting.
Led initiatives to increase first-contact resolution rates, improving overall efficiency.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Soldier
3 Years 10 Months
U.S. Army | Atlanta, GA | 10.2022 - Current
- Operated in high-performance environments, ensuring precision and discipline in all tasks
- Collaborated within structured teams to successfully execute complex tasks under pressure
- Led team initiatives to improve collaboration and efficiency, adaptability, and strong problem-solving skills
Flight Operations Agent
3 Months
Spirit Airlines | Atlanta, GA | 04.2024 - 07.2024
- Supported safe aircraft operations by following strict technical procedures
- Facilitated communication among technical crews during operations, improving communication in technical environments
- Examined workflow to pinpoint areas needing improvement and supported improvements
Education
Bachelor of Science - Electrical Engineering
Kennesaw State University | Marietta, GA | 05.2028