Summary
Overview
Work History
Education
Skills
RELEVANT COURSEWORK
Timeline

Markeriya Fields

U.S. Army
Atlanta,GA

Summary

Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.

4
years of professional experience

Work History

Customer Service Representative

3 Years 6 Months
Dream Financial | Atlanta, GA | 02.2023 - Current
  • Managed account updates, ensuring accuracy and compliance with company policies.
  • Directed accounting tasks from a remote setting to maintain compliance and accuracy in financial reporting.
  • Led initiatives to increase first-contact resolution rates, improving overall efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Soldier

3 Years 10 Months
U.S. Army | Atlanta, GA | 10.2022 - Current
  • - Operated in high-performance environments, ensuring precision and discipline in all tasks
  • - Collaborated within structured teams to successfully execute complex tasks under pressure
  • - Led team initiatives to improve collaboration and efficiency, adaptability, and strong problem-solving skills

Flight Operations Agent

3 Months
Spirit Airlines | Atlanta, GA | 04.2024 - 07.2024
  • - Supported safe aircraft operations by following strict technical procedures
  • - Facilitated communication among technical crews during operations, improving communication in technical environments
  • - Examined workflow to pinpoint areas needing improvement and supported improvements

Education

Bachelor of Science - Electrical Engineering

Kennesaw State University | Marietta, GA | 05.2028
  • Member: NSBE, SWE
  • Electrical Vehicle Team (EVT)
  • GPA: 3.2

Skills

Customer service
Remote communication
Complaint handling
Call center operations
First-contact resolution
Computer proficiency
Issue resolution
Professional telephone demeanor

RELEVANT COURSEWORK

  • Circuit Analysis
  • Digital Logic Design
  • Electronics I
  • Signals & Systems (in progress)
  • Microprocessors / Embedded Systems (planned)

Timeline

Flight Operations Agent
Spirit Airlines
04.2024 - 07.2024
Customer Service Representative
Dream Financial
02.2023 - Current
Soldier
U.S. Army
10.2022 - Current
Kennesaw State University
Bachelor of Science from Electrical Engineering
Markeriya Fields