Markesha Daniels
Jackson,WI
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Madison Medical Affiliates
Mequon, WI
12.2022 - 01.2024
- Filed insurance claims forms in accordance with applicable regulations.
- Organized patient charts before each day's clinic sessions began.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
Customer Service Representative
Serve You Rx
Wauwatosa, WI
06.2023 - 12.2023
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
EVS Housekeeper
Touchpoint Support Services
Franklin, WI
10.2019 - 09.2022
- Followed infection control protocols when disposing of used linens and trash bags.
- Replenished amenities in guest room such as toiletries and coffee supplies on a regular basis.
- Inspected guest rooms for cleanliness and proper maintenance prior to arrival of new guests.
- Promptly responded to emergency situations such as spills or broken items requiring immediate attention.
- Reported any safety hazards or equipment malfunctions immediately to the supervisor.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
Personal Care Assistant
Trinity Healthcare Center
Milwaukee, WI
10.2014 - 05.2021
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Administered medication under supervision of a registered nurse or physician.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Accompanied clients to medical appointments and provided transportation services when necessary.
Education
High School Diploma -
Milwaukee Excel High School
Milwaukee, WI06-2014
Bachelor of Science -
Herzing University
Brookfield, WISkills
- Medical office administration
- Intake control
- Valid Wisconsin driver's license
- Check-in coordination
- Patient-focused care
- Clinical trial support
- Vital signs and examinations
References
References available upon request.
Timeline
Customer Service Representative
Serve You Rx
06.2023 - 12.2023
Medical Assistant
Madison Medical Affiliates
12.2022 - 01.2024
EVS Housekeeper
Touchpoint Support Services
10.2019 - 09.2022
Personal Care Assistant
Trinity Healthcare Center
10.2014 - 05.2021
High School Diploma -
Milwaukee Excel High School
Bachelor of Science -
Herzing University
Similar Profiles
Jamie SherrickJamie Sherrick
Certified Medical Assistant at Madison Medical AffiliatesCertified Medical Assistant at Madison Medical Affiliates
Tina LloydTina Lloyd
Medical Secretary at Madison Medical AffiliatesMedical Secretary at Madison Medical Affiliates
Michelle DooleyMichelle Dooley
Phone Triage at Medical Affiliates of Cape CodPhone Triage at Medical Affiliates of Cape Cod
Maximus RuedaMaximus Rueda
Youth Activities Coordinator at Milwaukee Fire Department Family CampoutYouth Activities Coordinator at Milwaukee Fire Department Family Campout
Kathleen SchuellerKathleen Schueller
Occupancy Planner at GE HealthcareOccupancy Planner at GE Healthcare