Markeshia Buckley
Gulfport,MS
Summary
Dynamic professional with proven expertise in office administration and customer service, honed at Lake Charles Charter Academy and Keesler Air Force Base. Excelled in managing sensitive data and resolving guest issues, enhancing operational efficiency and customer satisfaction. Skilled in verbal/written communication and organization, I consistently exceed performance goals.
Overview
11
11
years of professional experience
Work History
Secretary
Lake Charles Charter Academy
07.2020 - 10.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Front Desk Agent
Keesler Air Force Base
01.2014 - 02.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Diploma - Medical Assistant
Blue Cliff College
Gulfport, MS11.2022
Medical Support
Gulfport Job Corps
Gulfport, MS07.2012
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- Schedule management
Timeline
Secretary
Lake Charles Charter Academy
07.2020 - 10.2024
Front Desk Agent
Keesler Air Force Base
01.2014 - 02.2019
Diploma - Medical Assistant
Blue Cliff College
Medical Support
Gulfport Job Corps
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