Marketta Williams
Irving,TX
Summary
Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making. Licensed as a Claims Adjuster in 15 states.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
MSI/QBE
06.2024 - 06.2025
- Collaborated with contractors and policyholders to gather necessary documentation and information.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Evaluated property damage claims to determine coverage and settlement options.
Auto Total Loss Adjuster
Progressive
06.2022 - 05.2024
- Evaluated total loss claims for accuracy and compliance with company policies.
- Collaborated with clients to gather necessary documentation and expedite claims processing.
- Analyzed vehicle damage reports to determine total loss status and settlement amounts.
- Utilized industry-standard software tools for efficient claims management and reporting.
Claims Intake Specialist
MultiPlan
05.2021 - 06.2022
- Processed incoming insurance claims with attention to accuracy and detail.
- Evaluated claim documentation for completeness, ensuring compliance with company standards.
- Assisted customers in understanding claims procedures, enhancing overall satisfaction.
- Collaborated with team members to streamline intake processes and improve efficiency.
Auto Claims Adjuster
State Farm
10.2018 - 02.2021
- Evaluated auto insurance claims to determine validity and coverage eligibility.
- Collaborated with clients to gather necessary documentation for claim processing.
- Communicated claim decisions effectively, maintaining transparency with policyholders.
- Analyzed damage reports and estimates to assess repair costs and claim settlements.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
Education
Associate of Applied Science - Paralegal Studies
Rockford Career College
Rockford, IL03-2006
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Settlement negotiation
- Decision-making
- Caseload management
Timeline
Claims Adjuster
MSI/QBE
06.2024 - 06.2025
Auto Total Loss Adjuster
Progressive
06.2022 - 05.2024
Claims Intake Specialist
MultiPlan
05.2021 - 06.2022
Auto Claims Adjuster
State Farm
10.2018 - 02.2021
Associate of Applied Science - Paralegal Studies
Rockford Career College
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