Markia Mack
Orlando,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Health Unit Coordinator
AdventHealth
Orlando, FL
07.2023 - Current
- Coordinated patient admissions and discharges within the healthcare unit.
- Managed electronic health records for accurate patient information access.
- Facilitated communication between medical staff and patients effectively.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Trained new staff on unit procedures and electronic systems usage.
Office Assistant
Courtyard long-term living in memory care
Orlando
07.2023 - 07.2024
- Managed daily office operations in a long-term memory care facility.
- Assisted residents with daily activities and ensured comfort and safety.
- Coordinated appointments and transportation for residents' medical visits.
- Communicated effectively with families regarding resident needs and updates.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Receptionist
Orlando Health
Orlando, Florida
09.2019 - 12.2022
- Greeted patients and visitors with professionalism and warmth.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and coordinated patient flow for efficient service.
- Organized and maintained front desk area, ensuring a welcoming environment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Medication Coordinator
MedCerts
Skills
- electronic health records
- patient admissions coordination
- medical terminology
- critical thinking
- Problem-solving abilities
- Patient relations
- Teamwork
Timeline
Health Unit Coordinator
AdventHealth
07.2023 - Current
Office Assistant
Courtyard long-term living in memory care
07.2023 - 07.2024
Receptionist
Orlando Health
09.2019 - 12.2022
Medication Coordinator
MedCerts