Markia Vance

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Developed strong customer relationships to encourage repeat business.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

I was responsible for handling calls in regards to complaints and providing solutions to make customers happy.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Surpassed sales goals through implementation of successful marketing strategies.

• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
• Provided reports and workflow statuses on time to management.
• Performed well during first, second and third shift rotations.

• Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
• Conducted quality assurance inspections on finished components and identified issues.
• Sampled and tested final products to check conformance with production tolerances.
• Boxed, labeled and transported items to support assembly operations.

• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Issued receipts and processed refunds, credits or exchanges.
• Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Provided information regarding charge accounts and loyalty programs.
• Responded to customer requests for products, services and company information.