Markia Whitfield

• Managed appointment scheduling using electronic health record systems to optimize patient flow.
• Assisted in verifying patient insurance information and processing admissions efficiently.
• Maintained accurate patient records and documentation in compliance with privacy regulations.
• Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
• Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
• Scans appropriate documents into radiology information system using the document scanner.
• Utilized electronic health record systems to maintain detailed records of verification status.

● Administers oral contrast at the direction of the technologist when appropriate.

● Digitizes and uploads images/film where appropriate in order to facilitate patient care.

● Actively monitors department work schedule in order to provide timely service.

● Keeps patients and front desk staff apprised of delays in order to foster good patient/guest relations.

● Transports patients when necessary.

● Deals discretely with sensitive, confidential patient information in accordance with hospital policy.

● Accesses patient files in hospital information system (HIS) via CRT, keyboard. Enters appropriate exam information in order to generate a requisition.

● Performs point of care testing using the I-STAT system on patients requiring CT or MRI contrast exams or other tasks appropriate for the particular Imaging care setting.

• Documented information required for patients specimens and tests completed
• Kept equipment ready for use through scheduled cleaning and sterilization
• Prepared exam rooms for patients
• Reviewed test results for completion and abnormalities
• Completed intakes, measuring vital signs and documenting symptoms
• Performed TB skin test on patients
• Collected and processed lab specimens for testing
• Provided back up support to the front office by answering phones, managing health records and scheduling appointments.

• Operated cash register, processed transactions accurately, and managed financial exchanges efficiently.
• Inputting data, filling, packing, and labeling prescriptions under pharmacist supervision.
• Maintained store organization by restocking shelves and organizing displays to drive sales.
• Filled prescriptions accurately and efficiently following established protocols.
• Assisted customers with product selection and inquiries to enhance shopping experience.
• Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective communication.
• Trained new staff on operational procedures, enhancing team efficiency and service quality.