Markisha Love Jones
Stockbridge,GA
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
27
27
years of professional experience
Work History
Owner
Love Muffins
08.2010 - 09.2024
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Front Office Assistant. Care Coordinator
Family Dentistry DDS
Decatur, GA
04.2014 - 10.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Monitoring treatment plans.
- Educating patients on their conditions.
- Connecting patients to relevant healthcare providers.
- Overseeing patient treatment.
- Coordinating care plans.
- Assessing treatment effectiveness.
- Ensuring seamless transitions between care services.
- Maintaining patient confidentiality and quality care.
Management Administrator and Receptionist
Response Media
Norcross, GA
05.1999 - 09.2010
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Assistant Director and Executive Assistant
Star Child LDC
Decatur, GA
02.1998 - 05.2009
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
Education
High School Diploma -
Towers High School
Decatur, GA05.1996
Skills
- Relationship Building
- Verbal and written communication
- Recordkeeping and File Management
- Office Administration
- Administrative Support
Timeline
Front Office Assistant. Care Coordinator
Family Dentistry DDS
04.2014 - 10.2018
Owner
Love Muffins
08.2010 - 09.2024
Management Administrator and Receptionist
Response Media
05.1999 - 09.2010
Assistant Director and Executive Assistant
Star Child LDC
02.1998 - 05.2009
High School Diploma -
Towers High School