Markisha Ruiz
Buckeye
Summary
Accomplished Security Supervisor and Office Assistant with a proven track record at Allied Universal Security Services and SLO Safe Ride. Expert in team leadership and customer service, I've significantly enhanced operational efficiency and client satisfaction. Skilled in Microsoft Office Suite and dispatch software, my strategic approach to problem-solving and time management has consistently driven success.
Overview
6
6
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
11.2018 - Current
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Dispatcher
SLO Safe Ride
06.2022 - 04.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained an updated database of pricing, vehicle availability, and special promotions.
- Assisted customers in selecting the best options for their event, ensuring satisfaction and repeat business.
Service Writer
All Valley Car Care
08.2020 - 05.2021
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Surprise, AZ11-2018
Skills
- Team leadership
- Customer service
- Sales transactions
- Data entry & record keeping
- Time management & multitasking
- Multi-line phone systems & email management
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) & dispatch software
- Google Workspace (Docs, Sheets, Slides, Gmail, Calendar)
Timeline
Dispatcher
SLO Safe Ride
06.2022 - 04.2023
Service Writer
All Valley Car Care
08.2020 - 05.2021
Security Supervisor
Allied Universal Security Services
11.2018 - Current
GED -
Maricopa Community Colleges, Rio Salado Community College
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