Markist Athelus

• Work closely with cross-functional teams to identify and prioritize overall research needs
• Responsible for delivering a simple, intuitive experience across all channels with consideration for strategy, and design
• Collaborate with partners to create and optimize content that delivers upon the needs of the business and the user, considering business goals
• Execute tactical research across all relevant benefits platforms
• Collaborate with stakeholders to understand the research questions
• Oversee web content throughout its lifecycle including phases of planning, creation, delivery, and maintenance
• Craft comprehensive research study plans and testing scripts to screen/recruit quality study participants and moderate usability studies
• Ability to analyze qualitative and quantitative data to identify user pain points, behavior patterns, and opportunities for improvement.

Provided specialized financial planning support for clients with diverse portfolios and individual needs.

• Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
• Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
• Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
• Performed quantitative analysis of financial investments to minimize risks.
• Educated plan participants on investment options, empowering them to make informed decisions for their financial futures.

• Work directly with consumers to refine new and existing experiences, focusing on the features and capabilities most likely to drive behavioral changes beneficial to both the agents and the consumers
• Developing a deep understanding for B2B users (mostly real estate agents) and their needs
• Conduct discovery research such as user interviews & focus groups
• Research Data Specialist I Create interviews, discussion guides, and other data collection instruments
• Plan and execute user interviews, usability tests, and other qualitative user testing methods
• Conduct research and competitor analysis
• Interprets metrics to regularly inform customer needs and conduct appropriate research activities.

• Present purchase offers to sellers for consideration
• Negotiate prices or other sales terms
• Compare a property with similar properties that have recently been sold to determine its competitive market price
• Appraise property values
• Advise clients on market conditions, prices, mortgages, legal requirements, and related matters
• Promote sales of properties through advertisements, open houses, and participation in multiple listing services
• Develop content for sales presentations and other materials
• Accompany buyers during visits to and inspections of properties and advise them on the suitability and value of the property they are visiting
• Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.

• Answer incoming and outgoing phone calls from and to health care providers (i.e
• Physician offices, clinics) and identify the type of assistance the provider needs (EG
• Benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
• Receive inbound and outbound Medicare inquiry calls (update contact information, change in primary care physician, prescription pricing, premium cost, etc)
• Focus on resolving issues for our senior members, calling, and sending emails to providers, pharmacies, Primary care offices, and billing departments
• Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends.
• Skilled at working independently and collaboratively in a team environment.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.