Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Markita Crosby

Fort Worth,TX

Summary

Dynamic Customer Service Representative with proven expertise in problem-solving and critical thinking, honed at companies like DSS Research. Skilled in call center operations and active listening, I excel in transforming customer challenges into loyalty and repeat business, demonstrating a commitment to excellence and a high level of professionalism.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

DSS Research
08.2022 - 05.2023
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

Dialog Direct
03.2016 - 08.2017
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Telemarketer

Jesma Marketing
06.2015 - 02.2016
  • Recorded contact information of customers and potential customers in internal database.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.

Education

High School Diploma -

Eastern Hills High
Fort Worth, TX
06-2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Call Center Operations
  • Scheduling

Languages

English
Full Professional

Timeline

Customer Service Representative

DSS Research
08.2022 - 05.2023

Customer Service Representative

Dialog Direct
03.2016 - 08.2017

Telemarketer

Jesma Marketing
06.2015 - 02.2016

High School Diploma -

Eastern Hills High

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Markita Crosby