Markita Dobbs
Carolina,WV
Summary
Detail-oriented Customer Service Representative with 10 years of experience in the Call Center environment, specializing in customer support. Track record of providing exceptional service, managing customer accounts, and resolving inquiries efficiently. Skilled in navigating multiple systems and maintaining accurate documentation. Committed to enhancing customer satisfaction and fostering positive relationships in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transporter
Managed Labor Solutions
Pittsburgh, PA
06.2025 - Current
- Transported vehicles safely and efficiently to designated locations
- Followed all traffic laws and safety regulations while operating the transport vehicle
- Safely transported luxury/high-value vehicles without any incidents or damages
- Maintained an accident-free driving record throughout tenure as a car transporter
- Took on leadership roles when requested, such as providing guidance to other transporters and keeping an open communication with Managers.
Junior Program Analyst
Emporeva/ Ruchman & Associates
Clarksburg, WV
02.2024 - 05.2025
- Researched and analyzed criminal backgrounds as part of Firearm Transactions, Explosives Permits, and other various background checks.
- Collaborated with federal and State agencies for research purposes.
- Documented findings and prepared detailed reports.
- Routed up to 80 account related documentation per day.
Junior Investigative Analyst
Chenega Corporation/ Time Solutions LLC
Clarksburg, WV
03.2023 - 02.2024
- Ensure criminal backgrounds follow Federal & State guidelines in order to be eligible to purchase firearms.
- Review firearm transactions for processing and provide follow-up if needed.
- Communicate with Federal and state agencies for research
Customer Service Representative
Teleperformance
Bellview, WV
10.2015 - 11.2022
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Customer Service Representative/Call Center
Teleperformance
Fairmont, WV
07.2014 - 04.2015
- Quote Medical and Prescription benefits.
- Knowledge on how to use the 3-5 medical systems provided for our use in helping members with there questions and needs.
Education
High school or equivalent -
FAIRMONT STATE UNIVERSITY AND PIERPONT COMMUNITY TECHNICAL COLLEGE
Fairmont, WV01.2010
General Studies - undefined
North Marion High School
Farmington, WV05.2005
Skills
- Call Center
- Sales
- Customer Service
- Telecommunication
- Information systems
- Data analyst experience
Certification
- WV Driver's License
- Military Driver's License
- Driver's License
- Secret Clearance
Timeline
Transporter
Managed Labor Solutions
06.2025 - Current
Junior Program Analyst
Emporeva/ Ruchman & Associates
02.2024 - 05.2025
Junior Investigative Analyst
Chenega Corporation/ Time Solutions LLC
03.2023 - 02.2024
Customer Service Representative
Teleperformance
10.2015 - 11.2022
Customer Service Representative/Call Center
Teleperformance
07.2014 - 04.2015
General Studies - undefined
North Marion High School
High school or equivalent -
FAIRMONT STATE UNIVERSITY AND PIERPONT COMMUNITY TECHNICAL COLLEGE
Military Service
- Branch: Army National Guard
- Service Country: United States
- Rank: Specialist
- October 2015 to Present
- Skills: Carpentry/Masonry
- Orders: Covid 19 Task Force Jan 2019- March 2021
- WV Department of Corrections November 2022- March 2023