Summary
Overview
Work History
Education
Skills
Timeline
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Markita Little

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

7
7
years of professional experience

Work History

Supervisor

CVS Pharmacy
, MS
01.2023 - 09.2024
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Created new strategies for improving customer service standards within the organization.

  • Analyzed financial data related to departmental budgeting activities on a regular basis.

Customer Service Representative

Maximus Federal Services
07.2022 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Cashier

Cavender's
08.2021 - 06.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

Produce Associate

Walmart
08.2020 - 08.2021
  • Received and inspected incoming produce shipments to ensure quality and quantity standards were met.
  • Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
  • Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.

Cashier

snowbiz
10.2020 - 04.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.

Carhop Server

Sonic
07.2017 - 12.2018
  • Greeted customers and provided them with menus.
  • Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
  • Ensured that all orders were accurate and complete before serving them to customers.
  • Provided excellent customer service by addressing customer concerns promptly and efficiently.
  • Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.

Education

Bachelor of Science - Bachelor of Science in Kinesiology

The University of Southern Mississippi
Hattiesburg, MS
12-2023

Associate of Arts - Athletic Training

Copiah- Lincoln Community College
Copiah- County
08-2020

Skills

  • Staff Management
  • Data Analytics
  • Business Development
  • Schedule development
  • Inventory Control
  • Strategic Planning
  • Training and mentoring
  • Goal-Oriented
  • Staff Development
  • Policy Enforcement
  • Business Administration
  • Employee Motivation
  • Processes and procedures
  • Staff Discipline
  • Negotiation
  • Process Monitoring and Improvement
  • Financial Management

Timeline

Supervisor

CVS Pharmacy
01.2023 - 09.2024

Customer Service Representative

Maximus Federal Services
07.2022 - 01.2024

Cashier

Cavender's
08.2021 - 06.2023

Cashier

snowbiz
10.2020 - 04.2021

Produce Associate

Walmart
08.2020 - 08.2021

Carhop Server

Sonic
07.2017 - 12.2018

Bachelor of Science - Bachelor of Science in Kinesiology

The University of Southern Mississippi

Associate of Arts - Athletic Training

Copiah- Lincoln Community College

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Markita Little