Markita Danielle Cunningham
Kissimmee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Currently studying to gain Licensing for Nursing, LPN. Strong worth ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Teller
Wells Fargo
Haines City, FL
10.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Customer Service Staff Member
Publix Supermarkets Store
Orlando, FL
08.2009 - 09.2023
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Provided product information to customers and addressed all questions promptly and knowledgeably.
- Handled cash transactions accurately by following established procedures.
- Maintained an organized work environment, including stocking shelves and organizing displays.
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
- Kept updated on new products, services, promotions and pricing changes.
- Tracked customer feedback through surveys, interviews or other methods to improve service quality.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Collaborated with team members from various departments to achieve common goals.
Education
High School Diploma -
Gateway High School
Kissimmee, FLSkills
- Drawer balancing
- Financial Advising
- Cash Handling
- Fraud Detection
- Customer Relationship Building
- Asset Protection
- Excellent communication skills
- MS Office proficient
- Excellent time management skills
- Fraud identification
- Safe and vault operation
- Exceptional customer service
- Currency and coin counter
- Reliable
- Cash counting
- Strong Work Ethic
- Stress Tolerance
- Customer Confidentiality
Education and Training
true
Timeline
Teller
Wells Fargo
10.2023 - Current
Customer Service Staff Member
Publix Supermarkets Store
08.2009 - 09.2023
High School Diploma -
Gateway High School