Mark Ivan Dela Providencia
Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Paypal Philippines
Muntinlupa, Philippines
11.2019 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Synchrony financial, Resolution Services
Muntinlupa, Philippines
08.2017 - 10.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
First Source
Sucat, Paranaque, Philippines
01.2015 - 08.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Teleperformance Philippines
Paranaque City, Philippines
01.2013 - 01.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Restaurant Waiter
The Red Fort
London, England, United Kingdom
01.2011 - 04.2011
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Education
Associate in Hotel And Restaurant Management - Hotel And Restaurant Management
University of Perpetual Help Dalta System
Philippines03.2006
Skills
- Complaint Resolution
- Data Entry
- Inbound and Outbound Calling
- Data Collection
Timeline
Customer Service Representative
Paypal Philippines
11.2019 - 05.2023
Customer Service Representative
Synchrony financial, Resolution Services
08.2017 - 10.2019
Customer Service Representative
First Source
01.2015 - 08.2017
Customer Service Representative
Teleperformance Philippines
01.2013 - 01.2015
Restaurant Waiter
The Red Fort
01.2011 - 04.2011
Associate in Hotel And Restaurant Management - Hotel And Restaurant Management
University of Perpetual Help Dalta System
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