Markiyah Brown
Cleveland,OH
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
Work History
Bank Teller
PNC Bank
Lyndhurst, Ohio
09.2024 - Current
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries and provided relevant product information.
- Balanced cash drawer daily to ensure accuracy and compliance with bank policies.
- Handled customer complaints professionally, maintaining a positive service experience.
- Collaborated with team members to improve branch operations and service delivery.
- Promoted bank products and services to enhance customer financial solutions.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Bank Teller
Dollar Bank
University Heights, OH
04.2021 - 09.2024
- Trained new employees in job duties, safety procedures, and company policies.
- Provided excellent customer service and developed strong relationships with customers
- Maintained clean and secure operating environment, driving safety and well- being of employees on shift
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Held team members accountable during shift by effectively coaching to improve performance
- Assisted customers with inquiries, orders and complaints in a timely manner.
Shift Leader
Save A Lot
Cleveland, Oh
04.2017 - 04.2021
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
- Greeted customers with professionalism and friendly and courteous demeanor.
- Completed financial transactions, including deposits, withdrawals, and loan payments
- Answered telephones to assist customers with questions and inquiries.
- Performed daily balancing of cash drawer and ensured accuracy of all bank documents
- Developed strong relationships with customers to ensure repeat business.
Education
High School Diploma -
Shaw High School
East Cleveland, OHIOSkills
- Customer Relationship Development
- Conflict Resolution
- Interpersonal Communication
- Effective Multitasking
- Time Management
- Data Entry
- Decision-Making Capabilities
- Cash Handling
- Performance coaching
Timeline
Bank Teller
PNC Bank
09.2024 - Current
Bank Teller
Dollar Bank
04.2021 - 09.2024
Shift Leader
Save A Lot
04.2017 - 04.2021
High School Diploma -
Shaw High School