Mark A. Lutzow
Crown Point,IN
Summary
Results-focused quality professional with strength in problem-solving, customer relations, staff training, and data analytics. Proactive leader with strengths in communication and collaboration. Proficient in leveraging ISO 9001, IATF 16949, and quality core tools to drive continual improvement and customer-specific requirements compliance. Adept at managing concurrent objectives to promote efficiency and deliver positive improvements.
Overview
10
10
years of professional experience
Work History
Customer Quality Manager
Hammond Group, Inc.
01.2024 - Current
- Develop customer relations to exceed customer quality performance targets and deliverables.
- Serve as the contact point and lead for all customer quality system audits and inquiries. Delivered a 100% customer quality audit score and a 15% improvement from two tier 1 automotive supply chain customers.
- Manage customer quality approval process for new specifications and products across five global divisions, leveraging advanced product quality planning (APQP) and production part approval process (PPAP), primarily in the tier 1 automotive supply chain.
- Assemble and lead cross-functional teams for troubleshooting customer quality issues and deliver actionable improvement plans.
- Coordinate with five divisions to maintain and continually improve their ISO 9001 and IATF 16949 quality management systems.
Quality Specialist
Hammond Group, Inc.
08.2016 - 12.2023
- Project lead on the successful implementation of an automotive quality system, IATF 16949:2016, for all three United States manufacturing divisions.
- Lead project manager in implementing and integrating quality system processes into a quality management system software package.
- Development of standard operating procedures, forms, and training courses to support all departments company-wide.
- Development and monitoring of supplier performance indicators, reducing the largest risk service provider occurrences by 30%.
ISO Coordinator
Hammond Group, Inc.
04.2014 - 08.2016
- Project Manager leading the transition of all domestic and global manufacturing divisions from ISO 9001:2008 to the current ISO 9001:2015 quality system standard.
- Perform internal audits and report to department managers and divisional leadership.
Education
Bachelor of Science - Business Administration
Purdue University Global
11.2023
Skills
- Complaint Handling
- Quality Management Systems
- Problem-Solving
- Data Analytics
- Solution Development and Optimization
- Material Specification Development and Analysis
- Standard Operating Procedure Development
- Employee Training
- Internal Auditing
- Continual Improvement
Accomplishments
Hammond Group: Innovation and Continual Improvement Employee Award, 2023
Certifications and Training
- AIAG & VDA Design FMEA: Transitioning for Practitioners - 2022
- Leadership Development Certificate - 2022
- IATF 16949:2016 Internal Auditor Training with Quality Core Tools - 2019
- FMEA Overview Training - 2018
- Statistical Process Control Training - 2018
- Problem-Solving PDCA, A3 and Root Cause Analysis - 2018
- Advanced Product Quality Planning - 2018
- IATF 16949:2016 Training - 2018
- Six Sigma Yellow Belt - 2018
- ISO 9001:2015, AS9001 Rev D, ISO 13485:2015 Transitioning Training - 2016
- ISO 9001:2008 Internal Quality Systems Auditor - 2015
Timeline
Customer Quality Manager
Hammond Group, Inc.
01.2024 - Current
Quality Specialist
Hammond Group, Inc.
08.2016 - 12.2023
ISO Coordinator
Hammond Group, Inc.
04.2014 - 08.2016
Bachelor of Science - Business Administration
Purdue University Global
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