Marko Radulovic
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Banquet Server
Spruce Point Inn
05.2023 - Current
- Set up banquet tables and chairs based on event requirements.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Provided exceptional service to guests by immediately addressing needs and requests.
Server
ONLY PORTONOVI
05.2022 - 11.2022
- Took orders and ensured that all the procedures are well presented.
- Serving costumers with upmost professional attitude making sure they receive the best possible service.
- Worked in a team with the same goals and attitude making the service as smooth as possible for the staff and the guests.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Server
ATLANTIS HOTEL DUBAI
11.2021 - 05.2022
- Served as a friendly, hardworking, and punctual employee.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Server
ONE AND ONLY PORTONOVI, HERCEG NOVI
05.2021 - 10.2021
- Serving costumers with upmost professional attitude making sure they receive the best possible service.
- Presenting the orders to the kitchen and ensuring there are all food allergies noted, if any.
- Trained new servers on restaurant policies and procedures.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
AMAN SVETI STEFAN
05.2017 - 10.2020
- Complied with all restaurant rules, policies, and regulations.
- Worked with an enthusiastic and energetic attitude.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used communication and problem-solving skills to resolve customer complaints.
Education
High school diploma -
Higher School of Economics
Skills
- Communication Skills
- Fast Learner
- Friendly and Outgoing
- Professional and enthusiastic sever with over 5 years of experience
- Ability to multitask and work well under pressure
Languages
English
Full Professional
Serbian
Native or Bilingual
Timeline
Banquet Server
Spruce Point Inn
05.2023 - Current
Server
ONLY PORTONOVI
05.2022 - 11.2022
Server
ATLANTIS HOTEL DUBAI
11.2021 - 05.2022
Server
ONE AND ONLY PORTONOVI, HERCEG NOVI
05.2021 - 10.2021
Server
AMAN SVETI STEFAN
05.2017 - 10.2020
High school diploma -
Higher School of Economics
Similar Profiles
Kenneth MarquinaKenneth Marquina
Front Office Manager at Spruce Point InnFront Office Manager at Spruce Point Inn
Traci WaissTraci Waiss
Director of Nursing at Spruce Point Assisted Living and Memory CareDirector of Nursing at Spruce Point Assisted Living and Memory Care
Sean MartinezSean Martinez
Line/Prep Cook at Spruce PointLine/Prep Cook at Spruce Point