Brenda Arellano
Indianapolis,IN
Summary
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone of every situation that arises.
Overview
8
8
years of professional experience
Work History
Banquet Server
Sheraton Hotel & Resorts
Indianapolis, Indiana
05.2025 - Current
- Greeted guests upon arrival, escorted to assigned tables, took drink orders, and addressed inquiries about events to ensure guest satisfaction.
- Coordinated with hosts, bussers, and kitchen staff to prepare for and deliver exceptional service to customers.
- Set up banquet rooms according to event specifications and client preferences.
- Maintained cleanliness and organization of dining areas to enhance guest experience before, during, and after events.
- Carried trays of food items from kitchen to dining areas.
- Escalated unresolved issues to management for prompt resolution.
Banquet Server
Marriott Hotel
Indianapolis, IN
10.2022 - Current
- Greeted guests and escorted them to assigned tables, took drink orders, and provided information about events to enhance their experience.
- Refilled water and beverage glasses while taking orders for additional drinks and food, ensuring guest satisfaction.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Prepared and filled trays with food, utensils, napkins, and condiments, ensuring diners received everything needed for their meals.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Participated in ongoing training to enhance job skills and knowledge.
Banquet Server
The Tallison Hotel
Indianapolis, Indiana
06.2025 - 05.2026
- Welcomed guests upon arrival, offering assistance throughout the event to enhance their experience.
- Responded to guest inquiries and requests with professionalism and courtesy.
- Configured banquet rooms per event specifications and client preferences to create optimal guest experiences.
- Coordinated with kitchen staff to ensure timely meal service and smooth service flow.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Pick and Pack
Amazon warehouse Associate
Indianapolis, Indiana
11.2023 - 04.2024
- Executed pick and pack duties with high accuracy to ensure timely order fulfillment in fast-paced warehouse environment.
- Scanned, labeled, and prepared customer orders for shipment while adhering to quality standards.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with team members to meet shift goals and streamline workflow.
Internship Student
Dental Assisting
Indianapolis, IN
01.2021 - 03.2022
- Conducted research to align with employer and team goals.
- Collaborated with teams to achieve objectives and enhance practical experience.
- Assisted with supply restocking and administrative tasks to ensure operational efficiency.
- Developed understanding of policies, procedures and processes.
BSF Cirugia Estetica
Administrative Assistants
Mexico City
06.2018 - 05.2019
- Provided patients with comprehensive treatment and procedure information to enhance understanding and satisfaction.
- Managed patient check-in and check-out procedures and processed payments.
- Coordinated office schedules for new patients and diagnostic assessments to ensure timely and efficient care.
- Scheduled follow-up appointments as designated by physician.
- Streamlined front office operations by managing customer service, appointment scheduling, billing, and administrative tasks.
- Routed case confirmations and made schedule updates each day.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN06-2022
High School Diploma -
Walker Career Center
Indianapolis, IN05-2022
Skills
- Station Setup and Restocking
- Customer Service
- Buffet Setup and Takedown
- Food Service
- Cleaning and Sanitizing
- Team Collaboration
- Event Setup
- Service Coordination
- Bilingual
- Communication skills
- Conflict resolution
- Stress management
Education and Training
other,other
Timeline
Banquet Server
The Tallison Hotel
06.2025 - 05.2026
Banquet Server
Sheraton Hotel & Resorts
05.2025 - Current
Pick and Pack
Amazon warehouse Associate
11.2023 - 04.2024
Banquet Server
Marriott Hotel
10.2022 - Current
Internship Student
Dental Assisting
01.2021 - 03.2022
BSF Cirugia Estetica
Administrative Assistants
06.2018 - 05.2019
High School Diploma -
Warren Central High School
High School Diploma -
Walker Career Center